Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madeline Rose

Phoenix,AZ

Summary

Dynamic customer service and child care professional with extensive experience at Celebrity Tanning and the Fredenberg Family. Recognized for enhancing client satisfaction through personalized service and developing nurturing environments for children. Strong interpersonal skills combined with CPR certification ensure safety and support for clients and families alike. Proven ability to improve safety protocols while fostering positive relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Celebrity Tanning
Phoenix, AZ
10.2022 - Current
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Maintained clean and stocked front counter area.
  • Scheduled clients based on number of beds and booths with consideration of walk-in averages.
  • Informed and demonstrated how to use tanning equipment to new clients.
  • Preserved patient safety by following safety protocols.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Educated clients on health and safety of tanning facilities and procedures.

Shift Lead

Subway
Phoenix, AZ
12.2019 - 10.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.

Private Nanny

Fredenberg Family
Phoenix, AZ
06.2020 - 05.2021
  • Prepared healthy, age-appropriate snacks and meals.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Worked with individuals with special needs to increase social skills and independence.
  • Maintained clean and safe environment to prevent accidents and promote health.

Head Secretary

AHRC New York City Harriman Lodge Special
06.2019 - 09.2019
  • Oversaw management of summer camp office; Answered phone calls and emails and provided customer service- Assisted with billing and accounting; - Filing & data input; - Assisted with camp activities for adults with special needs
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources
  • Pleasantly welcomed visitors, answered phone calls, and maintained the front reception desk.
  • Answered inquiries from staff regarding office operations issues such as policies or procedures.
  • Maintained confidentiality of sensitive information relating to personnel matters.
  • Greeted visitors and determined whether they should be given access to specific individuals.

Private Nanny

Karden Family
Gilbert, AZ
10.2017 - 05.2019
  • Cared for multiple children full time, ages 8 & under -Drove, cooked, and cleaned for families -Watched children overnight
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Built positive and nurturing environments to support child social and emotional growth.

Education

High School Diploma -

Xavier College Preparatory
Phoenix, AZ
2017

Skills

  • CPR- certified
  • First-aid training
  • Mandated Reporter
  • Excel, Microsoft Word
  • Public Speaking
  • Writing
  • Telephone etiquette
  • Interpersonal & Communication skills
  • Trained singer
  • Social Perceptiveness
  • Hospitality and Accommodation
  • Customer Service
  • Behavior Technician

Certification

  • RBT 40-hour training certification (date issued: October 7, 2024)
  • Childe Abuse & Neglect Mandated Reporter Training (date issued: October 15, 2024)
  • Adult/Child/Infant CPR & First Aid & AED certification (date issued: September 25, 2024)

Timeline

Sales Associate

Celebrity Tanning
10.2022 - Current

Private Nanny

Fredenberg Family
06.2020 - 05.2021

Shift Lead

Subway
12.2019 - 10.2021

Head Secretary

AHRC New York City Harriman Lodge Special
06.2019 - 09.2019

Private Nanny

Karden Family
10.2017 - 05.2019

High School Diploma -

Xavier College Preparatory

Similar Profiles

CREATE PROFILE
Madeline Rose