Hi, I’m
Madeline Santana
Professional bilingual
Sanford,FL
Summary
Dynamic Bilingual Customer Service Representative and Music Teacher, with more 15+ years of experience handling customers and students, Native Spanish speaker and fluent in English. Dedicated to maintaining highest customer satisfaction and eager to impart love of music as well as history, techniques and performance experience onto students. Certified in Puerto Rico to teach elementary and middle grades.
Overview
18
years of professional experience
1
Certification
Work History
Self Employed Services
Private Music Teacher
01.2015 - Current
Job overview
- Planned and prepared individual music lessons to support student needs.
- Created encouraging, fun and focused lesson atmosphere.
- Motivated students to practice music by offering positive reinforcement and encouraging progress.
- Explained music theory, aural skills and fundamental concepts to teach students to understand, analyze, perform and create music.
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
Amazon Fulfillment Center
Learning Ambassador
07.2020 - 10.2021
Job overview
- Performing a visual inspection of shipments to ensure products meet the quality controls and safety
- Supported new hires learning needs and provided individualized guidance to promote efficient goal-achievement.
- Assisted in development of individualized learning plans for new hires success.
Walmart
Retail Department Manager
06.2015 - 07.2020
Job overview
- Meet sales goals of $35,000 Weekly Store Sales, exceeding monthly sales goals to $140,000
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
HCOA Fitness Center, Mayaguez
Team Leader
06.2014 - 04.2015
Job overview
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Built strong team by recruiting and developing top sales talent.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Radio Shack
Retail Sales Assistant
10.2005 - 12.2011
Job overview
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Turabo University of PRGurabo, PR
Master of Arts from Arts Administration and Public Affairs
2011
University Overview
- 4.00 GPA
- Honor Roll
Interamerican University of Puerto RicoSan German, PR
Bachelor of Arts from Music Education
06.2003
Skills
- Classroom Instruction
- Music Education
- Training and Development
- Coordinate Events
- Customer Engagement
- Motivational Leadership
- Safety and Security
- Staff Hiring and Retention
- Retail Management
- Understanding Customer Needs
- Cultural Awareness
- Interpretation and Translation Services
- Spanish Interpreting
Certification
- Teaching License - Instrumental Music
Department of Education of Puerto Rico
Languages
Spanish
Native or Bilingual
Timeline
Learning Ambassador
Amazon Fulfillment Center
07.2020 - 10.2021
Retail Department Manager
Walmart
06.2015 - 07.2020
Private Music Teacher
Self Employed Services
01.2015 - Current
Team Leader
HCOA Fitness Center, Mayaguez
06.2014 - 04.2015
Retail Sales Assistant
Radio Shack
10.2005 - 12.2011
Turabo University of PR
Master of Arts from Arts Administration and Public Affairs
Interamerican University of Puerto Rico
Bachelor of Arts from Music Education