Madeline Schaeffer
Columbus
Summary
Hospitality professional with extensive experience in managing shifts, training staff, and delivering exceptional customer service. Known for fostering collaborative team environment and achieving operational efficiency. Reliable and adaptable, skilled in multitasking and addressing customer needs promptly.
Overview
5
5
years of professional experience
Work History
Barista Shift Lead
Dunkin'
10.2025 - Current
- Trained new baristas on coffee preparation and customer service standards.
- Assisted in maintaining cleanliness and organization of workstations and equipment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored beverage quality to ensure consistency with company standards.
- Implemented efficient workflow practices to enhance speed of service during peak hours.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Manager
Marketplace On Neil
04.2023 - 05.2025
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Developed and implemented operational strategies to enhance team efficiency.
- Coordinated staff training programs to improve employee performance and engagement.
- Led team meetings to discuss objectives, challenges, and progress updates.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Cook/Shift Lead
Marketplace On Neil
08.2021 - 04.2023
- Ensured compliance with health and safety regulations during food preparation and service.
- Trained new team members on food handling techniques and kitchen equipment usage.
- Implemented quality control measures to ensure consistency in food preparation and taste.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
Bachelor of Science - Forensic Anthropology
The Ohio State University
Columbus, OH08.2026
Skills
- Cash handling proficiency
- Food safety compliance
- Task delegation
- Staff management
- Food and beverage service
- Opening and closing procedures
- Kitchen equipment operation and maintenance
Timeline
Barista Shift Lead
Dunkin'
10.2025 - Current
Manager
Marketplace On Neil
04.2023 - 05.2025
Cook/Shift Lead
Marketplace On Neil
08.2021 - 04.2023
Bachelor of Science - Forensic Anthropology
The Ohio State University