Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Madeline Shaffer

Tucson,AZ

Summary

Customer Service Representative brings top-notch oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative & Shuttle Driver

Shaffer Dry Cleaning
05.2019 - Current
  • Analyzed customer service trends to discover opportunities and provide management feedback.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Offered customer advice and assistance, paying attention to particular needs or wants.
  • Maintained up-to-date knowledge of product and service changes.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Babysitter

Different Families In Tucson
12.2018 - 05.2024
  • Provided safe transportation to and from school and extracurricular activities.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Offered emotional support by actively listening to children's concerns and responding empathetically while fostering their problem-solving abilities.

Volunteer

Tucson Youth Football And Spirit Federation
08.2019 - 03.2021
  • Prepared athletes for special competitions and tournaments.
  • Facilitated open communication between athletes, parents, and school administrators regarding program expectations and goals.
  • Planned and directed physical conditioning programs to enable athletes to achieve maximum performance.

Education

Bachelor of Arts - Communication Studies

University of Arizona
Tucson, AZ
05.2024

Skills

  • Interpersonal Communication
  • Upselling Products
  • Multitasking
  • Ability to work in a team
  • Leadership
  • Issue and Complaint Resolution
  • Order and Refund Processing

Awards

  • University of Arizona Dean's List for the academic semester of Fall 2021, Spring 2022, Fall 2022, Spring 2023 (3.8 GPA)
  • Senior Captain of my highschool cheer team. Earned by my hard work, dedication and loyalty for the things and people I commit to.
  • Leadership award at the Southern Arizona Allstar football and cheer game. I was awarded this by a collegiate level cheerleading coach after coaching me for one week, and seeing that I was able to lead and inspire a team of girls I had no prior connection with.

Timeline

Volunteer

Tucson Youth Football And Spirit Federation
08.2019 - 03.2021

Customer Service Representative & Shuttle Driver

Shaffer Dry Cleaning
05.2019 - Current

Babysitter

Different Families In Tucson
12.2018 - 05.2024

Bachelor of Arts - Communication Studies

University of Arizona

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Madeline Shaffer