Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Madeline Stailey

Burkesville,KY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

Adept at complaint resolution and showcasing a calm demeanor, I enhanced customer satisfaction and system functionality in customer service.

Overview

11
11
years of professional experience

Work History

Customer Service

03.2015 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Trained staff on operating procedures and company services.

Technical Consultant

General
12.2013 - Current
  • Troubleshot systems comprised of security alarms and Internet connectivity.
  • Improved systems with addition of new features.
  • Analyzed existing systems and databases and recommended enhancements.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Developed strong communication and organizational skills through working on group projects.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Bachelor of Science - Computer Science

Southern New Hampshire University
Hooksett, NH
05-2028

Certificate - Cybersecurity

Coding Temple
Chicago
04-2025

Skills

  • Complaint resolution
  • Calm Demeanor
  • Order Processing
  • Service Recommendations
  • Keyboarding
  • Written and oral communication
  • Customer Satisfaction
  • Regulatory Compliance
  • Compassion and Empathy
  • Attention to Detail

Interests

Horror Movies and Knitting

Timeline

Customer Service

03.2015 - Current

Technical Consultant

General
12.2013 - Current

Bachelor of Science - Computer Science

Southern New Hampshire University

Certificate - Cybersecurity

Coding Temple

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Madeline Stailey