Madeline Twiggs
Mountlake Terrace
Summary
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Rila Bakery and Cafe
01.2024 - 06.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Kept track of inventory, shopping list, and restocking.
- Ran the social media accounts promoting business and food effectively.
FOH Team Member
Chick-fil-A
07.2023 - 12.2023
- Answered customers' questions, recommended items, and recorded order information.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Processed orders on POS system and accepted cash and charge payments.
- Resolved customer complaints with professionalism, restoring customer confidence in our service.
- Improved team efficiency with effective communication and coordination during peak hours.
Education
High School Diploma -
Mountlake Terrace High School
Mountlake Terrace, WASkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Safe food handling
Certification
- Food Handlers Card
Timeline
Barista
Rila Bakery and Cafe
01.2024 - 06.2025
FOH Team Member
Chick-fil-A
07.2023 - 12.2023
High School Diploma -
Mountlake Terrace High School
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