Madeline Unruh
Overland Park,KS
Summary
Dynamic Human Resources professional with extensive experience in fostering client relationships and driving team success. Proven ability to enhance customer satisfaction through effective communication and rapport-building. Results-oriented with a strong focus on cultivating partnerships that contribute to overall business growth.
Overview
9
9
years of professional experience
Work History
Senior HR Solutions Specialist
Broadridge Financial Solutions
07.2024 - Current
- Act as a subject matter expert for the HR Solutions team on all case escalations
- Process white-glove data transactions related to personnel and payroll functions
- Perform recurring data audits to ensure data integrity across HRIS systems
- Work on other HR related activities, including but not limited to on/offboarding, conducting orientations, completing verifications for associates, etc
- Ensure continuous improvement within the team structure by making suggestions to update, simplify and enhance work processes
HR Solutions Specialist
Broadridge Financial Solutions
02.2022 - 07.2024
- Respond to inbound calls and inquiries from associates and managers by utilizing case management systems for all HR related questions and escalations
- Maintain high levels of client satisfaction on all inquiries and escalations by maintaining SLAs and providing excellent customer service to all associates
- Perform recurring data audits to ensure data integrity across HRIS systems
- Manage completion of I-9 work authorization for new hires across the U.S
Talent Acquisition Analyst
Broadridge Financial Solutions
05.2021 - 02.2022
- Coordinate and communicate with preferred and non-preferred recruiting agencies and hiring managers for interviewing and onboarding all contingent workers
- Monitor system integration from applicant tracking system into Workday and correct system errors
- Generate and update reports for tenure discounts, quick pay and master hire spreadsheets
TA Support Specialist
Broadridge Financial Solutions
08.2019 - 05.2021
- Work directly with candidates, hiring managers and recruiters to coordinate interviews, monitor pre-employment screenings, and ensure successful onboarding of new hires
- Collaborated with HR Shared Services to develop onboarding processes
Human Resource Intern
nbkc Bank
01.2019 - 03.2019
- Work directly with and report directly to the Chief People Oficer regarding all HR endeavors
- Worked closely with a team of interns to complete various projects throughout the summer
- Projects emphasized teamwork, leadership, and deadlines
Human Resource Intern
nbkc Bank
01.2016 - 08.2016
- Work directly with and report directly to the Chief People Oficer regarding all HR endeavors
- Worked closely with a team of interns to complete various projects throughout the summer
- Projects emphasized teamwork, leadership, and deadlines
Education
MBA - Human Resource Management Emphasis
Northwest Missouri State
12.2024
Bachelors - Business Administration, Human Resource Management
Kansas State University
12.2018
Skills
- Workday
- Microsoft Suite
- Smart Recruiters
- ADP/Ev5
- Outstanding customer service and interpersonal skills
- Excellent problem-solving and analytical abilities
- Excellent organizational skills
- Ability to multitask, with attention to detail
- Ability to work in a fast-paced, changing environment
Timeline
Senior HR Solutions Specialist
Broadridge Financial Solutions
07.2024 - Current
HR Solutions Specialist
Broadridge Financial Solutions
02.2022 - 07.2024
Talent Acquisition Analyst
Broadridge Financial Solutions
05.2021 - 02.2022
TA Support Specialist
Broadridge Financial Solutions
08.2019 - 05.2021
Human Resource Intern
nbkc Bank
01.2019 - 03.2019
Human Resource Intern
nbkc Bank
01.2016 - 08.2016
MBA - Human Resource Management Emphasis
Northwest Missouri State
Bachelors - Business Administration, Human Resource Management
Kansas State University
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