Madeline Weh
Charlotte,NC
Summary
Results-focused service industry professional with strength in satisfying the customer. Proactive leader with strengths in communication and collaboration. Proficient in leveraging business and customer service knowledge to promote sales. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
6
6
years of professional experience
Work History
Garden Recovery
Home Depot
01.2023 - Current
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Communicated with floor managers to determine merchandise placement.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Bartender
Allgood Cafe
01.2022 - 06.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Collected and organized daily till totals and tips.
Restaurant Server
Thai Fresh
01.2018 - 01.2020
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Some College (No Degree) - Business
Brookhaven College
Dallas, TXHigh School Diploma -
Bowie High School
Austin, TX05.2019
Skills
- Teamwork and Professionalism
- Multitasking and Prioritization
- Outgoing Personality
- Outstanding Customer Service
Timeline
Garden Recovery
Home Depot
01.2023 - Current
Bartender
Allgood Cafe
01.2022 - 06.2022
Restaurant Server
Thai Fresh
01.2018 - 01.2020
Some College (No Degree) - Business
Brookhaven College
High School Diploma -
Bowie High School