Madeline West
1442 W. Wilderness Lane, Seabeck,WA
Summary
Focused professional and knowledgeable ideas about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Knowledgeable housekeeping management professional familiar with Assisted Living Department and Memory Care Unit, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering 23 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration with Bilingual individuals to provide strong attention to detail. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Customer Service in Part-Time work at Weisfield's Jewelry (Seattle, WA) and Miles and Miles Specialty Clothier (Sacramento, CA. with over 5 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well liked by my co-workers.
Overview
36
36
years of professional experience
Work History
Supervisor-Laundry/Housekeeping
Liberty Shores Retirement Center
05.2000 - 01.2023
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed laundry sorting, washing, drying and ironing.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Kept building entryway glass clean and polished for professional presentation.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Directed team of 14 personnel in busy Care Unit.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Maintained required records of work hours, budgets and payrolls.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Claims Ajudicator
Lincoln National Corp.
03.1975 - 06.1986
- Conducted interviews to clarify reports with law enforcement, witnesses and policyholders.
- Spearheaded employee development initiatives to increase productivity.
- Executed claims processing, while generating increased revenue.
- Prepared and presented claims to gain necessary information to resolve claims.
- Determined claim status and negotiated to reach reasonable payment or denials.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Used computer systems to enter data for claims.
- Corrected Reasonable and Customary codes to properly classify Medical, Dental, Orthodontia, Rx, and Time Loss payments claims.
- Investigated high volume of insurance claims to determine validity and coverage eligibility.
- Collaborated with team members and management to meet goals.
- Investigated and processed Medical, Dental, Vision, Orthodontia, Rx, and Time Loss insurance claims for policyholders.
Warehouse Worker and Charge Back Department
J.C. Penney Company
05.1972 - 09.1973
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as [Number] pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Maintained price tagging and delivery of supplies and products to proper departments. Boxed defective and damaged products and donated some to Non-Profits and Churches in the area.
Stocker, Cashier
White Front Stores
07.1964 - 12.1964
- Answered customer questions and provided detailed product information.
- Participated in sales meetings to stay abreast of current offers and product issues.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Collaborated with backroom and receiving team, working day shifts to support inventory fulfillment goals.
- Performed inventory control, such as counting and stocking merchandise.
- Checked stock and merchandise for damage.
- Consistently lifted materials weighing as much 25 pounds.
- Restocked and organized store shelves.
- Promoted customer service and consistent restocking of products while delivering friendly service and knowledgeable assistance. Keeping shelves organized and properly stocked. Bagging end of sale items up for Non-Profits.
Education
High School Diploma -
Central Kitsap High School
Silverdale, WA06.1959
Skills
- Department Coordination
- Stocking Bathrooms
- Data Archiving
- Proper Equipment Usage
- Critical Thinking Skills
- Laundry Services
- Maintaining Clean Work Areas
- Loss Prevention Strategies
- Equipment Effectiveness
- Employee Evaluation
- Safety Policies and Procedures
- Room Turnover
- Employee Performance Reviews
- Staff Training
- Enforcing Safety Protocols
- Health and Safety Compliance
- Inventory Restocking
- Team Performance Management
- Creative Solutions
- Schematic Diagrams
- Regulatory Compliance
- Workflow Processes
- Complex Problem-Solving
- Building Operations
- Improving Employee Engagement
- Task Prioritization
- Social Perceptiveness
- Environmental Laws
- Budget Administration
- Maintain Records
- Applicant Screening and Hiring
- Spreadsheet Tracking
- Industrial Vacuum Cleaners
- Mentoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Used tickets for tracking and documenting laundry and housekeeping tasks.
- Employee of the Quarter 2001
- Supervised team of 14 staff members.
- Collaborated with Maintenance team of 4 in the tasks in the building.
Affiliations
- Writer for National Chrysanthemum Society Magazine
- Writer for "The Breeze", Cross Sound District of Garden Clubs
- Writer for 'The Pollinator'Magazine
- Youth Science Projects Judge (Kitsap County)
- Master National Garden Judge
- Accredited Dahlia Judge
- Accredited Iris Judge
- Rose Society Judge
- Olympic Vintage Auto Club
- Pinochle Players Club
Olympic Vintage Car Club, Garden Clubs, Pinochle
Own a 1930 Model-A, and a 1948 Mercury Coupego to car shows and tours.
Judge at Fairs and Flower shows.
Pinochle for Fun
Timeline
Supervisor-Laundry/Housekeeping
Liberty Shores Retirement Center
05.2000 - 01.2023
Claims Ajudicator
Lincoln National Corp.
03.1975 - 06.1986
Warehouse Worker and Charge Back Department
J.C. Penney Company
05.1972 - 09.1973
High School Diploma -
Central Kitsap High School
Stocker, Cashier
White Front Stores
07.1964 - 12.1964
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