Carolee Scottwilliams
Virginia Beach,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Medical Office Assistant
Atlantic Shores Retirement Community
08.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
After Hours On Call Manager
BAYADA Assistive Care - State Programs
06.2022 - Current
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Managed scheduling for agents and product specialists to foster increased productivity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Claims Specialist
BAYADA Assistive Care - State Programs
05.2015 - 06.2022
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
Education
No Degree - Medical Billing And Coding
Tide Water Medical Training School
Virginia Beach, VA03.2023
High School Diploma -
Cape Cod Community College
06.2020
Skills
- HIPAA Compliance
- Phone and Email Etiquette
- Records Management
- ICD-10 Coding
- Patient Relations
- Insurance Verification
- Medical Terminology
- Understanding of Medical Ethics
- Problem-Solving
- Positive Attitude
- Billing and Coding
Timeline
Medical Office Assistant
Atlantic Shores Retirement Community
08.2022 - Current
After Hours On Call Manager
BAYADA Assistive Care - State Programs
06.2022 - Current
Claims Specialist
BAYADA Assistive Care - State Programs
05.2015 - 06.2022
No Degree - Medical Billing And Coding
Tide Water Medical Training School
High School Diploma -
Cape Cod Community College
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