Madeline Willingham
Toledo
Summary
Detail-oriented Administrative Professional experienced in client-facing communication and efficient record-keeping. Delivered reliable execution in fast-paced environments through strong organizational practices and adaptability to new challenges. Committed to enhancing organizational success by meeting company needs with effective digital and physical documentation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fundraising Coordinator
Adventus Climbing Gym
Toledo
12.2024 - Current
- Corresponded with local organizations to secure donations, independently managing outreach, follow-ups, and completion
- Maintained accurate donation records including contacts, values, and tax exemption documentation
- Conducted targeted outreach to schools, churches, and libraries across Toledo, expanding brand visibility
Front Desk Staff and Trainer
Adventus Climbing Gym
Toledo
01.2023 - Current
- Trained new staff to enhance independent decision-making and accountability.
- Focused on procedural clarity during staff training sessions.
- Established a professional, welcoming environment as primary contact for members and guests.
- Implemented safety standards aligning with insurance and internal protocols.
Membership Experience Coordinator
Adventus Climbing Gym
Toledo
08.2023 - 12.2024
- Managed and maintained 500+ gym memberships with a focus on retention and growth
- Standardized member communications to improve clarity and operational consistency across staff
- Revised membership policy based on usage patterns and feedback to support company objectives
Receptionist
Otterbein Sunset Village SeniorLife
Sylvania
12.2021 - 05.2022
- Cultivated a warm, professional presence with clients and coworkers.
- Ensured strict confidentiality in organizing sensitive medical and financial information.
- Recorded meeting notes while safeguarding private information from unauthorized access.
Floor Staff
Hafner Florist
Sylvania
05.2017 - 11.2021
- Built customer trust through personalized recommendations and attentive service, enhancing overall shopping experience.
- Processed cash and card transactions accurately, ensuring customer satisfaction during in-person and phone interactions.
- Ensured high inventory quality by meticulously caring for plants and flowers, contributing to a vibrant store environment.
Education
Some College (No Degree) - Computer Programming & Development
Owens Community College
Perrysburg, OHHigh School Diploma -
Sylvania Northview High School
SylvaniaSkills
- Client onboarding
- Project management
- Training and mentoring
- Google Workspace mastery
- Microsoft 365 mastery
- Program development
Certification
AHA Adult & Pediatric First Aid/CPR/AED Certification
Affiliations
Toledo Chalk & Pane: Graphic Design and Window Painting, 2025
Timeline
Fundraising Coordinator
Adventus Climbing Gym
12.2024 - Current
Membership Experience Coordinator
Adventus Climbing Gym
08.2023 - 12.2024
Front Desk Staff and Trainer
Adventus Climbing Gym
01.2023 - Current
Receptionist
Otterbein Sunset Village SeniorLife
12.2021 - 05.2022
Floor Staff
Hafner Florist
05.2017 - 11.2021
Some College (No Degree) - Computer Programming & Development
Owens Community College
High School Diploma -
Sylvania Northview High School