Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Madeline Wright

Durham,NC

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Experience in visual standards and keeping stores visually pleasing. Excellent at clienteling and building customer relationships.

Overview

4
4
years of professional experience

Work History

Full Time Sales Supervisor

Michael Kors
08.2024 - Current
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Maintained visual standards around the store.
  • Completed and lead floor sets.

Part Time Sales Supervisor

Michael Kors
01.2024 - 08.2024
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Full Time Manager

Rue 21
06.2023 - 12.2023
  • Conducted interviews for management and associate positions.
  • Completed and lead floor sets.
  • Created and planned out schedules.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Monitored daily sales performance and provided feedback to each team member.

Retail Keyholder

Banana Republic Factory
05.2022 - 06.2023
  • Performed opening and closing procedures.
  • Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
  • Helped complete floorsets.
  • Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
  • Increased customer satisfaction by providing exceptional product knowledge and personalized service.

Sales Associate

Banana Republic Factory
09.2020 - 05.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

High School Diploma -

Orange High School
Hillsborough, NC
06-2022

Skills

  • Customer service
  • Brand promotion
  • Merchandise placement and displays
  • Merchandising coordination
  • Sales tactics
  • Organizational skills
  • Product and service sales
  • Employee coaching
  • Brand management
  • Excellent communication
  • Store appearance and merchandising

Timeline

Full Time Sales Supervisor

Michael Kors
08.2024 - Current

Part Time Sales Supervisor

Michael Kors
01.2024 - 08.2024

Full Time Manager

Rue 21
06.2023 - 12.2023

Retail Keyholder

Banana Republic Factory
05.2022 - 06.2023

Sales Associate

Banana Republic Factory
09.2020 - 05.2022

High School Diploma -

Orange High School

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Madeline Wright