Alexis Millsap
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational, and communication skills.
Overview
6
6
years of professional experience
Work History
Full Time Sales Supervisor
Michael Kors
12.2020 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Developed strong relationships with key clients by clienteling resulting in repeat business and increased revenue.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
- Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.
- Improved sales team's product knowledge with regular training sessions, enhancing their ability to meet customer needs.
Assistant Store Manager
Creative Rizk
01.2020 - 01.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Trainer
Chick-fil-A
06.2019 - 11.2020
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Facilitated team-building exercises to foster collaboration between department members.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
Cleaning Crew Supervisor
Maid2Shine
06.2018 - 01.2019
- Contributed to company growth by assisting management in hiring new employees based on skillset compatibility with current team dynamics.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
Education
Associate of Arts - Business Management
Georgia State University
Atlanta, GA05.2023
High school diploma -
Dacula High School
Dacula, GA05.2020
Skills
- Retail Metrics and Goals
- Retail Sales Techniques
- Leadership
- Innovative thinking
- Visual merchandising
- Interpersonal Communication Expertise
Timeline
Full Time Sales Supervisor
Michael Kors
12.2020 - Current
Assistant Store Manager
Creative Rizk
01.2020 - 01.2021
Trainer
Chick-fil-A
06.2019 - 11.2020
Cleaning Crew Supervisor
Maid2Shine
06.2018 - 01.2019
Associate of Arts - Business Management
Georgia State University
High school diploma -
Dacula High School