Madeline R Monti
Providence
Overview
7
7
years of professional experience
1
1
Certification
Work History
Title Insurance Closer
Summit Settlement Services
East Providence
10.2024 - Current
- Maintain responsibility for any unresolved curative items on files in the closing pipeline by coordinating with the appropriate teams and communicating updates and status to the client
- Enter closing disclosure data (e.g., lender closing costs, payoff amounts, taxes, interest rates) into the system
- Coordinate with lenders to balance closing disclosure figures by providing revisions when necessary
- Calculate interest and payoff figures
- Research property tax payment status and amounts
- Schedule notaries/attorneys based on requested signing details
- Prepare, review, and electronically deliver closing packages for closing
- Heavily communicate updates, delays, and other information to all parties to the transaction (e.g., lenders, borrowers, notaries)
- Review signed closing packages for completeness and accuracy
- Communicate inaccuracies and potential delays to the client immediately upon identification and provide consistent updates until resolution is met
- Resolve issues that will delay disbursement by communicating directly with borrowers, notaries, and lenders
- Review fees and figures in ResWare against those on the final Closing Disclosure and make any necessary adjustments to balance with incoming lender wires
- Ensure that all state specific compliance requirements/processes are met and adhered to.
- Liaise with other departments and third parties in order to coordinate effectively
- Manage varying client expectations and requirements
Front of House Manager
Trafford Restaurant
07.2024 - 10.2024
- Oversee daily front-of-house operations, ensuring a seamless guest experience.
- Manage and train a team of 15 servers, hosts, and bartenders to deliver exceptional service.
- Manage daily cash handling, banking, and reconciliation processes, ensuring accuracy and security of transaction.
- Distributed tips to staff in accordance to restaurant policies and procedures.
- Develop and implement service protocols to enhance customer satisfaction and loyalty.
- Coordinate with kitchen staff and management to ensure timely and accurate service delivery.
- Handle customer complaints and resolve issues to maintain a positive dining environment.
- Manage reservations and seating arrangements to optimize table turnover and guest flow.
- Monitor inventory and order supplies for the front of house, including beverages and service-related materials.
- Assist in recruiting and onboarding new front-of-house staff members.
Server/Waitress
The Choptank-Atlas Restaurant Group
05.2022 - 06.2024
- Being proficient in hospitality
- Operating cash register and completing credit card and cash transactions using Toast
- Helping customers with any questions and complaints
- Upselling high quality food and beverage items while upholding knowledge about the product
- Curating a above and beyond guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/Waitress
Variety of Roles
07.2019 - 05.2022
- Provided exceptional service to guests in a high-volume environment.
- Managed reservations and seating for optimal table utilization.
- Ensured cleanliness and organization of front-of-house areas.
- Collaborated with kitchen staff to deliver orders accurately and timely.
Education
Associate of Arts -
Community College of Rhode Island
Warwick, RI12-2026
Communications A.A -
Anne Arundel Community College
Annapolis, MD05.2022
Skills
- Customer service
- Ability to work under pressure
- Working with a team and independently
- Critical-thinking
- Positive attitude
- Communication
- Multi-tasking
- Working in a fast pace environment
- Cash handling
- Table turnover
- Upselling techniques
- Guest Relations
- Payment processing
- Conflict Resolution
- Staff Management
- Hiring
- Safe food handling
Certification
ServSafe Certified
Timeline
Title Insurance Closer
Summit Settlement Services
10.2024 - Current
Front of House Manager
Trafford Restaurant
07.2024 - 10.2024
Server/Waitress
The Choptank-Atlas Restaurant Group
05.2022 - 06.2024
Server/Waitress
Variety of Roles
07.2019 - 05.2022
Associate of Arts -
Community College of Rhode Island
Communications A.A -
Anne Arundel Community College