Ma De Los Angeles Gonzalez Blaz
Nacogdoches,TX
Summary
Dedicated professional with a proven track record at La Mexicana, enhancing customer satisfaction through exceptional service and accurate cash handling. Skilled in inventory management and customer assistance, I excel in fast-paced environments, demonstrating strong work ethic and team collaboration. Achieved a significant increase in repeat business by mastering product knowledge and conflict resolution.
Overview
5
5
years of professional experience
Work History
Cashier/customer Service
La Mexicana
12.2019 - 05.2023
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Custodial Specialist
Nacogdoches Iron Works
07.2018 - 05.2023
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Checked in and stocked inventory throughout facility.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Moved furniture for cleaning and set up for special events.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Reported damages and hazardous conditions to management for further action.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Written and verbal communication
- Order taking
- Product restocking
- Conflict resolution
- Product knowledge
- Issue resolution
- Merchandise restocking
- Attention to detail
- Inventory management
- Order packaging
Languages
Spanish
Native or Bilingual
Timeline
Cashier/customer Service
La Mexicana
12.2019 - 05.2023
Custodial Specialist
Nacogdoches Iron Works
07.2018 - 05.2023
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