Haley Oliver
Plano
Summary
Dynamic professional with a proven track record at Lita's La Mexicana, excelling in customer service and multitasking. Recognized for enhancing guest satisfaction through effective communication and problem-solving. Skilled in upselling and maintaining attention to detail, contributing to a thriving team environment while ensuring operational efficiency.
Overview
5
5
years of professional experience
Work History
Waitress/Bartender
Lita's La Mexicana
02.2023 - 03.2025
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Assisted in training new staff on menu items, service protocols, and restaurant procedures.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience for guests.
- Collaborated with kitchen staff to ensure timely food delivery and address special dietary requests.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Contributed to team efforts by participating in regular staff meetings and suggesting operational improvements.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Mortgage Loan Officer Assistant
First United Bank & Trust
05.2020 - 09.2022
- Managed communication between clients and loan officers to ensure timely updates and accurate information.
- Reviewed financial documents for accuracy, identifying discrepancies and recommending solutions.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
Education
Associate of Arts - Liberal Arts
Southern New Hampshire University
Hooksett, NH05-2030
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Handling complaints
- Memory retention
- Complex Problem-solving
- Active listening
- Time management
- Sales techniques
- Upselling
- Point of sale operation
- Attention to detail
- Decision-making
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Waitress/Bartender
Lita's La Mexicana
02.2023 - 03.2025
Mortgage Loan Officer Assistant
First United Bank & Trust
05.2020 - 09.2022
Associate of Arts - Liberal Arts
Southern New Hampshire University