Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madelyn Alessi

Lancaster,NY

Summary

Dynamic professional with a proven track record within multiple financial instatuions, excelling in customer service and database management. Recognized for resolving complex inquiries and enhancing project outcomes through effective communication and relationship building. Committed to quality control and achieving service excellence in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Floating Operations Associate

NBT Bancorp
05.2025 - Current
  • Assisting in daily operations, data input functions and verification of data while reconciling an average of 50+ assigned accounts. Resolving any exception issues by responding to internal customer inquiries, researching with accuracy and efficiency.
  • Addresses and resolves a wide range of customer inquiries and complaints while maintaining department service levels, and company goals within a timely manner.

Customer Experience Expert

Evans Bank
09.2023 - 05.2025
  • Collaborate with cross-functional departments to conduct research and resolve customer issues related to mortgages, private loans, retail products, and wealth management services.
  • Worked closely with other departments and team seniors to enhance project outcomes and provided consistent updates on daily tasks.
  • Recognized by supervisor, bank staff, and customers for customer servicing, meeting bank's core values, assisting additional departments, and for communication skills.
  • Assisted in Quality Control for new account openings and, customer information changes.

Member Service Specialist

Good Neighbors Credit Union
03.2021 - 08.2023
  • Performed accurate teller transactions such as deposits, withdrawals, loan payments, wire transactions, account openings and maintenance.
  • Processed and managed filing car and personal loan closing documents, produced payoffs, and generated lien releases.

Education

High School Diploma -

Depew High School
Depew, NY

Skills

  • Customer service
  • Deadline management
  • Verbal and written communication
  • Interpersonal and written communication
  • Relationship building
  • Database management
  • Quality control analysis

Timeline

Floating Operations Associate

NBT Bancorp
05.2025 - Current

Customer Experience Expert

Evans Bank
09.2023 - 05.2025

Member Service Specialist

Good Neighbors Credit Union
03.2021 - 08.2023

High School Diploma -

Depew High School

Similar Profiles

CREATE PROFILE
Madelyn Alessi