Madelyn Austin
Gurnee,IL
Summary
Dependable professional with a proven track record of success in optimizing processes and enhancing team workflows. Known for exceptional attention to detail and a proactive approach, contributing to improved efficiency. Excels in fast-paced environments, demonstrating strong multitasking abilities while maintaining high-quality standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Timothy O'Toole's Pub
Lake Villa, USA
05.2023 - Current
- As a Bartender, I am responsible for crafting and serving a wide range of beverages while creating a welcoming and engaging atmosphere for guests
- My knowledge and expertise in mixology and customer service have proven to enhance the overall dining experience of my customers
- The most important skill I have developed in my transition from server to bartender has been a strong sense of interpersonal and communication skills, and maintaining a personable and outgoing demeanor
- I also had to become much more flexible within my schedule availability, as bartenders typically work significantly longer shifts than those of a server or hostess
Media Monitor
Gamma Phi Beta Sorority Standards Committee
Tuscaloosa, USA
09.2023 - 05.2024
- As a media monitor within the Standards department of the Epsilon Lambda chapter, I was held responsible for monitoring the social media accounts of approximately 400 members, ensuring that each of them upholds the values and expectations of the Gamma Phi Beta Organization
Server
Timothy O'Toole's Pub
Lake Villa, USA
05.2020 - 05.2023
- As a Server, I played a crucial role in providing exceptional dining experiences for guests, including being responsible for taking orders, serving food and beverages, and ensuring guest satisfaction throughout their meal
- The most important skill I learned through my transition from host to server was the ability to work well under pressure and in a fast-paced environment, as well as the development of strong multitasking abilities and attention to detail
- Additionally, I became familiar with point-of-sale systems and handling cash and credit transactions
Merit Point Chairwoman
Gamma Phi Beta Sorority
Tuscaloosa, USA
11.2021 - 10.2022
- During my Sophomore and Junior years, I served as the Merit Point Chairwoman under the Vice President of the Epsilon Lambda Chapter of Gamma Phi Beta for the 2021-2022 term
- In this role, I was held responsible for monitoring and recording members' contributions and achievements to uphold the sorority's standards of excellence
- In order to perform effectively, I used Microsoft Outlook to communicate with my fellow sisters and to collaborate with sorority leaders to establish clear guidelines and criteria for earning merit points
- I also used Microsoft Excel to compile regular reports on members' merit point standings and present them to Epsilon Lambda leadership
- This role increased my familiarity with spreadsheet and database software for efficient tracking and reporting of merit points and required discretion and integrity in handling confidential member information and merit point records
Hostess
Timothy O'Toole's Pub
Lake Villa, USA
06.2018 - 05.2020
- As a Hostess, I was the first point of contact for guests entering the establishment
- I was responsible for greeting and seating guests, handling reservations, and ensuring a positive dining experience
- In order to effectively perform in this role, I adopted excellent interpersonal and communication skills, the ability to work in a fast-paced environment and remain calm under pressure
- I also developed strong organization and time management skills and gained the ability to work as part of a team and collaborate with serving staff and management
Education
Bachelor's degree - Criminology and Criminal Justice
The University of Alabama
Tuscaloosa, AL02.2025
Skills
- Legal research and analysis
- Writing Skills
- Communication skills
- POS
- Team development
- Document scanning
- Email and telephone etiquette
- Social media platforms
- Presentation development
- Microsoft Office 360
- Leadership
- Computer skills
- Community volunteering
- Administrative assistance
Certification
- Food Handler Certification, 07/01/23
- Bartender License, 07/01/23 to 05/01/28
- Driver's License, 07/01/23 to 05/01/28
Awards
University of Alabama Dean's List Student, 01/01/24, A student awarded a position on the Dean's List must uphold a Grade Point Average of 3.5 for the respective semester.
Groups
- End Overdose - The University of Alabama Chapter, 01/01/23, Present, Participating in awareness campaigns, trainings, educational events, and fundraisers to prevent drug overdose.
- Gamma Phi Beta Sorority, 08/01/20, Present, Fostering sisterhood, leadership, and philanthropy while participating in community service projects.
Affiliations
- Varsity Cheerleading Captain 2018-2020
- Link Crew Leader 2019-2020
- Gamma Phi Beta Sorority 2020-2024
- University of Alabama Dance Maraton Fundraiser 2020
- University of Alabama End Overdose Chapter Member 2019-2020
- University of Alabama Derby Days Fundraiser 2020-2024
Accomplishments
- NSC Sportsmanship Award Recipient 2016
- Libertyville High School Honor Roll 2016-2020
- University of Alabama Dean's List 2018-2020
Languages
French
Limited
English
Native/ Bilingual
References
References available upon request.
Timeline
Media Monitor
Gamma Phi Beta Sorority Standards Committee
09.2023 - 05.2024
Bartender
Timothy O'Toole's Pub
05.2023 - Current
Merit Point Chairwoman
Gamma Phi Beta Sorority
11.2021 - 10.2022
Server
Timothy O'Toole's Pub
05.2020 - 05.2023
Hostess
Timothy O'Toole's Pub
06.2018 - 05.2020
Bachelor's degree - Criminology and Criminal Justice
The University of Alabama
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