Madelyn Brennan
Murray,UTAH
Summary
Dynamic professional with a proven track record in hospitality and customer service, notably at Ohm Group. Excelled in staff training and guest relations, enhancing satisfaction and efficiency. Skilled in Microsoft Excel and team coordination, I significantly contributed to improving operational workflows. Achieved notable success in resolving guest issues, fostering a welcoming environment for all.
Overview
7
7
years of professional experience
Work History
Restaurant Supervisor
Ohm Group
Salt Lake Internatinal Airport
08.2023 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Enhanced team performance with regular evaluations and constructive feedback.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Front Desk Agent
Le Meridien Hotel. And Element
Salt Lake City, UT
01.2023 - 08.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
Front Desk Receptionist
Meridien Construction
Tucson, AZ
02.2021 - 03.2022
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
HR ASSITANT
SYKES
Orem, UT
08.2020 - 02.2021
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
Banquets Food Service Waiter
Grand America Hotel
Salt Lake City, UT
04.2018 - 10.2018
- Managed multiple table assignments simultaneously, maintaining organized and efficient service.
- Showcased flexibility in adapting to last-minute changes and remaining poised under pressure during high-stress events.
- Contributed to a positive team environment by effectively collaborating with fellow waitstaff members.
- Demonstrated knowledge of menu items and provided recommendations for guests with dietary restrictions or preferences.
Tourism Assistant
Province Of Davao Del Norte
Philippines
05.2017 - 03.2018
- Trained new Tourism Assistants, instilling exceptional customer service skills and comprehensive knowledge of regional offerings.
- Conducted daily attraction inspections to ensure safety protocols were adhered to while maintaining cleanliness standards for optimum guest enjoyment.
- Enhanced visitor experiences by providing knowledgeable information on local attractions, activities, and events.
- Coordinated with local transportation providers to ensure smooth and efficient travel arrangements for tourists.
- Kept current with local happenings by attending city council meetings and networking with community members, ensuring accurate information was provided to tourists.
- Provided personalized assistance to visitors with special needs or requests, ensuring a memorable experience for all guests.
- Initiated partnerships with travel agencies to expand reach and attract diverse clientele interested in exploring the region.
- Increased gift shop sales through effective merchandising techniques and attentive customer service.
- Maintained an up-to-date database of area accommodations, restaurants, and attractions for efficient guest referrals.
- Liaised between tour operators and travelers to resolve any issues promptly and professionally.
- Supported the development of promotional materials in various languages, catering to international visitors and expanding the region''s global appeal.
Education
Bachelor Of Science In Tourism Management - Tourism
St. Mary's College of Tagum
Philippines03.2017
Skills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
- Guest Relations
- Staff Supervision
- Team Management
- Food and Beverage Service
- Greeting and Seating Guests
- Safety Training
- Microsoft Excel
- Problem Resolution
Timeline
Restaurant Supervisor
Ohm Group
08.2023 - Current
Front Desk Agent
Le Meridien Hotel. And Element
01.2023 - 08.2023
Front Desk Receptionist
Meridien Construction
02.2021 - 03.2022
HR ASSITANT
SYKES
08.2020 - 02.2021
Banquets Food Service Waiter
Grand America Hotel
04.2018 - 10.2018
Tourism Assistant
Province Of Davao Del Norte
05.2017 - 03.2018
Bachelor Of Science In Tourism Management - Tourism
St. Mary's College of Tagum