Madelyn Bueno
Idyllwild Ice Cream and Jerky
Salem,OR
1
Language
6
years of professional experience
Hardworking employee with an emphasis on customer service and a focus on learning new skills and creating meaningful, lasting experiences. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering a collaborative and adaptable a workplace.
Work History
Ice Cream Scooper
1 Month- Prepared ice cream, shakes, and drinks for customers efficiently. Operated cash register for the main building and gift shop, providing excellent customer service. Managed prework setup, including arranging seating and displaying signage. Maintained cleanliness by sanitizing, stocking, and mopping during downtime.
- Served ice cream and prepared specialty orders to ensure customer satisfaction.
- Maintained cleanliness and organization of service area, enhancing operational efficiency.
- Assisted customers in selecting flavors, providing product knowledge and recommendations.
Barista/Cashier
5 Months- Prepared and served high-quality beverages, ensuring customer satisfaction and repeat business.
- Managed cash register operations, accurately processing transactions and maintaining till balance.
- Trained new staff on beverage preparation techniques and customer service standards.
- Maintained cleanliness of workspace and equipment, adhering to health and safety regulations.
- Packaged products made in-house in a neat and efficient manner.
- Shared extensive knowledge about how in-house products were made to boost sales and engage customers.
- Restocked display cases with attractive arrangements to promote specialty food items like brownies and muffins.
Assistant Manager
2 Years 11 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained new employees on operational procedures and customer service standards for consistency.
- Took inventory to maintain optimal stock for busy shifts.
- Assisted in managing daily operations to ensure optimal service quality and customer satisfaction.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma
Skills
Customer Service
Rapid learner
Customer relations
Team leadership
Problem-solving
Adaptability and flexibility
Fast Learner
Punctual
Conflict resolution
Creative
Languages
English
Timeline
Assistant Manager
Idyllwild Ice Cream and Jerky
06.2023 - 05.2026Read More
Barista/Cashier
El Buen Cacao
01.2022 - 06.2022Read More
Ice Cream Scooper
Idyllwild Ice Cream and Jerky
02.2020 - 03.2020Read More
Hemet High
High School Diploma
Read More