Madelyn Carver
Cuyahoga Falls,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Marketing Associate
Bright Covers
2022.12 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Waitress
Jerzees Sports Bar
2021.05 - 2022.11
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Student Assistant
University Of Akron
2019.10 - 2021.05
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Education
Bachelor of Arts - Psychology
University of Akron
Akron, OH12.2022
Skills
- Customer Support
- System Documentation
- Customer Communication
Timeline
Marketing Associate
Bright Covers
2022.12 - Current
Waitress
Jerzees Sports Bar
2021.05 - 2022.11
Student Assistant
University Of Akron
2019.10 - 2021.05
Bachelor of Arts - Psychology
University of Akron
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