Madelyn Class
Newark,NJ
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Apps Paramedical
South Orange, NJ
11.2019 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
Inbound Coordinator/Assistant Warehouse Manager
Nite Express LLC
10.2018 - 01.2019
- Responsible for handling logistics of inbound freight
- Manage daily activities of the warehouse which include: employee scheduling and employee placement
- Assist in printing shipping labels and coordinating with outbound
- Training, supervising and appraising staff
- Managing warehouse in compliance with company’s policies and vision
- Overseeing receiving, warehousing, distribution and maintenance operations
- Setting up layout and ensure efficient space utilization.
Wholesale Account Manager
Rebecca Minkoff
New York, NY
12.2016 - 05.2017
- Build and maintain a strong customer base and meet sales
- Prepare shipment within the shipping window to ensure successful delivery
- Resolve customer concerns by investigating problems, developing solutions, and making recommendations
- Following up with warehouse to ensure shipments are ready in order to invoice and bill specialty stores using brain tree software
- Assist shipping dept in managing service levels and customer expectations.
Customer Service Representative/Account Manager
Bergen Logistics
North Bergen, NJ
12.2011 - 11.2016
- Responsible for acting as a liaison between customers and vendor
- Assists with complaints, orders, errors, shipment details, account questions and other queries
- Training employees
- Experience in custom packaging, up-selling, quality control
- Routing dept stores and scheduling truck pickups
- Implementing EDI for new customers and printing both bar code labels and price tickets for Ready to Wear clothing.
Education
High School Diploma -
Union Hill High School
Union City, NJ02-2012
Council for Airport Opportunity
01.2012
Skills
- Bartender Label Software
- Zendesk
- Training Employees
- Account Management
- Management Assistance
- Client/Vendor Relations
- Scheduling
- Inbound and Outbound Calling
- Appointment Scheduling
- Product Knowledge
- Data Entry
- Call Management
- Staff Training
- Adaptive Team Player
Languages
- Spanish
- English
Certification
- Hospitality/Customer Service Certification
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
Apps Paramedical
11.2019 - Current
Inbound Coordinator/Assistant Warehouse Manager
Nite Express LLC
10.2018 - 01.2019
Wholesale Account Manager
Rebecca Minkoff
12.2016 - 05.2017
Customer Service Representative/Account Manager
Bergen Logistics
12.2011 - 11.2016
High School Diploma -
Union Hill High School
Council for Airport Opportunity
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