Joemary Jimenez
Fort Worth,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Wells Fargo
05.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Shipping and Receiving Clerk
Agility Auto Parts
07.2024 - Current
- Researched discrepancies between physical count of items versus inventory system reports.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Received incoming shipments and verified contents against packing slips.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Managed inventory levels through accurate record keeping.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Maintained a clean work area by sweeping, dusting, mopping.
- Processed outbound shipments, including packing and labeling products for delivery.
- Weighed and measured mail to determine correct postage.
- Obtained required documentation to process shipments and support movement.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Prepared packages for shipping and determined most economical shipping methods.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Printed daily orders for pickers
- Build skids
- Upload images of inbound containers to appropriate files
- Print labels
- Organized labels for big commercial orders
Customer Service Representative
DSV Solutions
08.2023 - 12.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated with carriers for outbound orders to be picked up
- Scanned all documents for received containers and emailed them to company owner
- Prepare documents and labels for outbound orders
- Tracked all inbound containers
Merchandiser
Oriellys Auto Parts
02.2023 - 08.2023
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Organized displays according to company standards and specifications.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Performed regular price checks on select items throughout the store location.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Assisted customers with locating desired items within store locations.
- Provided feedback from customers regarding product selection, display, and pricing.
- Monitored stock to maintain sufficient quantity of featured product.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Cleaned and organized display cases, shelves and aisles.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Conducted regular inventory checks to maintain accurate stock levels.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Dunbar High
Fort Worth, TXSkills
- Shipping and receiving
- Barcode scanning
- Teamwork and cooperation
- Inventory management
- Data entry
- Verbal and written communication
- Microsoft Office Suite
- Package handling
- Warehouse software systems
- Order logging
- Pallet jack use
- Shipping label preparation
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Wells Fargo
05.2025 - Current
Shipping and Receiving Clerk
Agility Auto Parts
07.2024 - Current
Customer Service Representative
DSV Solutions
08.2023 - 12.2023
Merchandiser
Oriellys Auto Parts
02.2023 - 08.2023
Dunbar High