Letoskey Dewayne Carey
Detroit,MI
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Rapid Mortgage Funding
Bingham farms, MI
03.2022 - 11.2023
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Developed strong customer relationships and loyalty through effective communication
- Followed up with customers regarding product functionality and overall satisfaction
- Met daily customer service quotas with a focus on quality
- Provided account information to customers and explained bill service policies and customer rights.
Shipping And Receiving Clerk
U.S. Mattress
Livonia, MI
06.2020 - 03.2022
- Determined shipping methods, routes and rates for materials
- Contacted carrier representatives to make arrangements for shipping and delivery of materials
- Packed, sealed, labeled and affixed postage to prepare materials for shipping
- Conducted cost analysis of parts from multiple vendors to purchase parts at best prices
- Redesigned parts catalogs and computerized parts look-ups for streamlined results
- Answered phone calls promptly, providing price quotes and other information
- Led and directed team members on effective methods, operations and procedures.
Retail Parts Manager
O'reilly Auto Parts
Ypsilanti, MI
02.2018 - 06.2020
- Cold calling
- Prepared finished goods for shipment according to customer requirements
- Determined shipping methods, routes and rates for materials
- Contacted carrier representatives to make arrangements for shipping and delivery of materials
- Packed, sealed, labeled and affixed postage to prepare materials for shipping
- Conducted cost analysis of parts from multiple vendors to purchase parts at best prices
- Redesigned parts catalogs and computerized parts look-ups for streamlined results
- Answered phone calls promptly, providing price quotes and other information
- Led and directed team members on effective methods, operations and procedures.
Caregiver
Cedarbrook Nursing Home
Northville, MI
06.2014 - 02.2018
- Worked in cooperation with family and outside providers to meet physical and emotional needs of patient
- Reported health changes and provided proper documentation to appropriate staff
- Protected health information according to HIPAA policies and procedures
- Provided proper care and observation of patient's skin to prevent breakdown
- Assisted residents in activities of daily living to maintain health and dignity
- Responded to resident dining needs and assisted with feeding.
Education
Diploma -
Belleville High School
06.2014
Associate of Applied Science - Computer Science
WCCCD
Detroit, MISkills
- Technical support
- Lifting 50 lbs or more, driving a company van 20 miles or longer and operating heavy duty machinery
- Such as generators, dump dollies, tool box also perform fryer maintenance
- Forklift
- Shipping Receiving
- Shipping
- Warehouse Associate
- Picker Packer
- Microsoft Word
- Microsoft Excel
- Retail Sales Customer Service
- Account Management
- Microsoft PowerPoint
- Call Center Operations
Timeline
Customer Service Representative
Rapid Mortgage Funding
03.2022 - 11.2023
Shipping And Receiving Clerk
U.S. Mattress
06.2020 - 03.2022
Retail Parts Manager
O'reilly Auto Parts
02.2018 - 06.2020
Caregiver
Cedarbrook Nursing Home
06.2014 - 02.2018
Diploma -
Belleville High School
Associate of Applied Science - Computer Science
WCCCD
Similar Profiles
Damekka BryantDamekka Bryant
Client Care Specialist at Rapid Mortgage FundingClient Care Specialist at Rapid Mortgage Funding
Danielle PoplawskiDanielle Poplawski
POST-CLOSING QUALITY CONTROL AUDITOR at BayShore Mortgage Funding LLCPOST-CLOSING QUALITY CONTROL AUDITOR at BayShore Mortgage Funding LLC
Jane Calcina-ClintonJane Calcina-Clinton
Sr. Mortgage Processor at Bayshore Mortgage Funding, LLCSr. Mortgage Processor at Bayshore Mortgage Funding, LLC