Madelyn D’Antonio
Kingston,NH
Summary
Dynamic and detail-oriented professional with a strong work ethic, honed at Macy’s as a Jewelry Clerical. Proven ability in customer service and problem-solving, ensuring timely jewelry repairs and fostering positive relationships. Recognized for exceptional time management and attention to detail, consistently delivering results in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Jewelry Clerical
Macy’s
Salem, NH
11.2024 - Current
- Managed logistics for jewelry trunk show events, ensuring seamless interaction between staff, vendors, and attendees.
- Coordinated with repair facilities and customers to guarantee prompt and adequate jewelry repair.
- Processed RTVs (Return to Vendor), damages, and jewelry repair shipments.
- Diamond tested and verified new jewelry receipts against shipping manifests, worked with sales associates to ensure jewelry is merchandised within 48 hours of being processed.
- Coordinated with associates and leadership to ensure timely markdowns and markups.
- Conducted monthly audits.
- Helped customers make informed choices regarding their jewelry and available protection plans.
- Ensured jewelry orders were insured, packaged securely, and shipped on time.
Lead Hostess
Brothers Sports Bar and Grill
Tewksbury, MA
02.2024 - 11.2024
- Trained and mentored new staff on service standards and operational procedures.
- Coordinated with kitchen staff to ensure timely food delivery during peak hours.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when shortstaffed.
Education
High School Diploma -
Sanborn Regional High School
Kingston, NHSkills
Customer service
Problem-solving
Time management
Attention to detail
Timeline
Jewelry Clerical
Macy’s
11.2024 - Current
Lead Hostess
Brothers Sports Bar and Grill
02.2024 - 11.2024
High School Diploma -
Sanborn Regional High School