Jennifer AnShari Jones
Hampton,US
Summary
Sales professional with extensive experience at Macy's, specializing in customer service and retail merchandising. Demonstrated success in driving sales through effective product displays and suggestive selling techniques. Strong leadership and problem-solving abilities enhance customer satisfaction and consistently achieve sales targets. Proficient in point of sale management and building customer loyalty.
Overview
16
16
years of professional experience
Work History
Jewelry Sales Associate/Clerical Associate
Macy's Patrick Henry Mall
Newport News, Virginia
2025.08 - Current
- Assisted customers in selecting jewelry based on preferences and style.
- Greeted customers and provided excellent customer service.
- Provided product knowledge to educate customers about jewelry materials and care.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Utilized suggestive selling techniques to enhance customer purchases and drive sales.
- Resolved customer inquiries and issues promptly to enhance the shopping experience.
- Maintained organized display cases to highlight featured merchandise effectively.
- Processed sales transactions accurately using point-of-sale systems.
- Facilitated returns or exchanges with minimal disruption to customers.
- Resolved customer complaints in a professional manner.
- Resolved customer inquiries and issues promptly to enhance shopping experience.
- Maintained an organized and clean store environment, including dusting displays regularly.
- Executed basic jewelry repairs to maintain product quality.
- Created window displays that showcased new products.
- Coordinated promotional events to draw new customers and enhance sales performance.
- Partnered with team members to meet daily sales goals and elevate customer service experience.
- Completed paperwork accurately for all transactions according to company policies.
- Conducted regular inventory checks to ensure stock availability and accuracy.
- Received inventory shipments and stocked shelves with merchandise.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Attended regular staff meetings to share ideas for improving store operations.
- Placed special orders or called other stores to find desired items.
- Upsold additional services or products to increase revenue opportunities.
- Assisted in the design of custom jewelry pieces for customers.
- Placed special orders or called other stores to find desired items.
Sales Advisor
H&M Hennes & Mauritz, Patrick Henry Mall
Newport News, Virginia
2023.05 - 2025.08
- Promoted membership program to drive store revenue growth.
- Recognized as Employee of the Month for exceptional contributions.
- Guided new employees on store regulations and codes.
- Trained new employees on processing totes from truck loads.
- Stocked new merchandise and organized product placement to enhance store presentation.
- Search for unavailable merchandise at different location, by using computer skills.
- Coordinated recruitment process for two new employees, successfully filling vacancies.
Sales Coordinator
Cintas
2019.11 - 2020.05
- Trained in company's products, services, and customer service to enhance client interactions.
- Provided wonderful customer service to every client and employee.
- Operated daily tasks using company programs and computer systems.
- Maintained clean and safe work environment, contributing to management satisfaction.
- Trained successfully in the company's designed and implemented lesson plans.
- Acquired knowledge of company teaching statistics to enhance instructional effectiveness.
Assistant Manager
Forever 21
2014.12 - 2015.12
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Enforced company policies and procedures, strengthening operational standards across departments.
- Reviewed sales reports, enhancing sales performance and improving inventory management accuracy.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized schedules and workflows, ensuring adequate shift coverage to meet business demands.
- Supported sales management initiatives to optimize business development.
- Delegated daily tasks to team members to optimize team productivity.
Sales Advisor
Dollar Tree
2011.12 - 2014.12
- Assisted customers in locating products, answering inquiries, and providing tailored advice to enhance their shopping experience.
- Welcomed customers, offering assistance to help find necessary store items.
- Trained new team members on cash register operations, stock procedures, and customer service standards to ensure consistent service quality.
- Executed daily recovery tasks to maintain cleanliness and organization, promoting an efficient shopping environment.
- Processed returned items in accordance with store policy.
- Inspected items for damage and obtained replacements for customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Learned roles of other departments to provide coverage and keep store operational.
Assistant Manager
Haagen-Dazs
2010.01 - 2011.03
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Executed company policies and procedures to enhance operational standards across departments.
- Led and coordinated employee activities to improve productivity and efficiency.
- Developed training processes for new employees, supervising department managers, shift leads, and production personnel to ensure effective onboarding.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Trained team of 2 to deliver outstanding customer service, boosting customer satisfaction ratings.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
IT Network And Security Management - Information Technology
ECPI University
Newport News, VAAccounting
Thomas Nelson Community College
HamptonPsychology
Thomas Nelson Community College
Hampton, VASkills
- Point of Sale Management
- Customer Service
- Retail Merchandising
- Sales
- Customer Relationship Management
- Customer Demand Planning
- Product Display
- Creativity
- Research
- Problem Solving
- Teaching
- Leadership
- Microsoft Word
- Creative Writing
- Customer loyalty
Languages
English, Native/Bilingual
Timeline
Jewelry Sales Associate/Clerical Associate
Macy's Patrick Henry Mall
2025.08 - Current
Sales Advisor
H&M Hennes & Mauritz, Patrick Henry Mall
2023.05 - 2025.08
Sales Coordinator
Cintas
2019.11 - 2020.05
Assistant Manager
Forever 21
2014.12 - 2015.12
Sales Advisor
Dollar Tree
2011.12 - 2014.12
Assistant Manager
Haagen-Dazs
2010.01 - 2011.03
IT Network And Security Management - Information Technology
ECPI University
Accounting
Thomas Nelson Community College
Psychology
Thomas Nelson Community College