Madelyn Dawkins
Huron,OH
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, and customer service requirements. Proficient in using independent decision-making skills and sound judgment to positively impact team success and guest experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Manager
Signal Mountain Lodge / Leeks Pizzeria
05.2023 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed daily inventory counts and orders to address future stock needs
Assistant Server
Lone Mountain Ranch
11.2022 - 03.2023
- Supported needs of 7- person wait staff who attended to specific needs of countless customers daily for a high-end restaurant with social relevancy and intentionality.
- Maintained thorough menu knowledge of food and wine to sufficiently answer questions regarding sourcing, ingredients, cooking methods, and recommendations.
- Bussed and crumbed tables between courses
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Crew Member
Signal Mountain Lodge / Leeks Pizzeria
07.2022 - 09.2022
- Took orders, prepared meals, and collected payments.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
Hostess
The Standard
05.2022 - 07.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, by running food, bussing, and resetting tables.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Skills
- Time Management
- Project Management
- Staff Management
- Cash Handling
- Customer Relations
- Training
Certification
- TIPS Certified
Timeline
Assistant Manager
Signal Mountain Lodge / Leeks Pizzeria
05.2023 - 09.2023
Assistant Server
Lone Mountain Ranch
11.2022 - 03.2023
Crew Member
Signal Mountain Lodge / Leeks Pizzeria
07.2022 - 09.2022
Hostess
The Standard
05.2022 - 07.2022
- TIPS Certified
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