Madelyn Luke
Rogers,MN
Summary
Sales professional with Medicare agent support experience in coverage verification and inquiry resolution. Strength in cross-functional coordination, accurate documentation, and detail-oriented workflows. Background includes sports medicine research support and patient-facing experience with extensive kinesiology training.
Overview
6
6
years of professional experience
Work History
Early Careers Sales Representative
UnitedHealthcare
Minnetonka, MN
05.2026 - Current
- Resolved product, operational, and technical questions for Medicare sales agents through inbound calls, enhancing their ability to assist customers effectively.
- Partnered with cross-functional teams to research and resolve escalated agent issues, reduce sales interruptions, and deliver timely answers to business-critical questions.
- Prepared prescription drug premium estimates, completed provider lookups, and verified healthcare plan coverage to support field agents in making informed enrollment decisions.
- Accurately recorded call details and sales interactions while managing multiple systems to deliver timely support to Medicare sales agents.
- Used Microsoft 365, including Word, PowerPoint, Outlook, and advanced Excel skills, to support efficient operations and data-driven decisions.
Guest Experience Advocate
Target Corp
Rogers, MN
10.2020 - Current
- Facilitated customer interactions for online order fulfillment, returns, and purchase transactions, enhancing overall customer satisfaction.
- Trained new associates in store procedures and customer service skills, improving team readiness to assist customers.
- Maintained clean, presentable shopping environments to ensure positive in-store experiences for guests.
Medical Research Assistant
MIND Lab Research, School of Kinesiology
Minneapolis, MN
01.2025 - 05.2026
- Supported testing of virtual reality program for enhancing balance in autistic children.
- Provided patient care support, enhancing comfort and well-being while facilitating data analysis.
- Assisted marketing team in outreach to families and local corporations, fostering community engagement.
- Device upkeep and handling of Virtual Reality systems, general troubleshooting of device when necessary.
Education
Bachelors of Science - Kinesiology, Marketing Managemnet
University of Minnesota (Twin Cities)
Minneapolis, MN05-2026
High School Diploma -
Rogers High School ISD #728
Rogers, MN06-2023
Skills
- Microsoft Excel
- Customer advocacy
- Problem solving
- Team collaboration
- Sales Strategies
- Data Analysis
- Healthcare navigation
- Patient experience
- Project coordination
Extra-Curricular Activities
Delta Gamma Fraternity- University of Minnesota
- Vice President of Member Education- Delta Gamma Sorority (2025).
- Director of Diversity Equity and Inclusion - Delta Gamma Sorority (2024)
Volunteer Work
- The Bond Between- Animal Rescue and Shelter
- MN Food Cross Shelter
Timeline
Early Careers Sales Representative
UnitedHealthcare
05.2026 - Current
Medical Research Assistant
MIND Lab Research, School of Kinesiology
01.2025 - 05.2026
Guest Experience Advocate
Target Corp
10.2020 - Current
Bachelors of Science - Kinesiology, Marketing Managemnet
University of Minnesota (Twin Cities)
High School Diploma -
Rogers High School ISD #728