Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Madelyn Mack

Mankato,MN

Summary

Dynamic Shift Leader at Plato's Closet with proven expertise in cash handling and team leadership. Recognized for enhancing customer satisfaction through effective problem-solving and strategic thinking. Committed to maintaining a safe work environment while training staff to excel in their roles, ensuring operational efficiency and a positive workplace culture. Customer service is something I pride myself in, my goal is to always make someones day better even if it is just with a smile.

Overview

5
5
years of professional experience

Work History

Shift Leader

Plato's Closet
06.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Front Desk Receptionist

Unique Classic Cars
05.2020 - 11.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Greeted visitors warmly, creating positive first impression of organization.

Education

No Degree - Human Biology

University of Kansas
Lawrence, KS
05-2028

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Strategic thinking
  • Multitasking
  • Customer service
  • Organizational skills
  • Active listening
  • Attention to detail
  • Time management
  • Reliability

Languages

Spanish
Limited Working

Timeline

Shift Leader

Plato's Closet
06.2022 - Current

Front Desk Receptionist

Unique Classic Cars
05.2020 - 11.2021

No Degree - Human Biology

University of Kansas

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Madelyn Mack