Madelyn Martinez
Windsor Locks,CT
Summary
Proven leader and bilingual communicator, adept in guest relations and time management, with a track record of enhancing team performance and customer satisfaction at Ramada By Wyndham. Leveraged problem-solving skills and reservations management to boost repeat business. Excelled in fast-paced environments, achieving significant improvements in guest service efficiency.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
Ramada By Wyndham
383 South Center St.
11.2023 - 02.2024
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Front Desk Agent
Ramada By Wyndham Hotel
383 South Center St
04.2023 - 11.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Banquet Server
Ramada By Wyndham
383 South Center St.
02.2023 - 11.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Housekeeper
Ramada By Wyndham
383 South Center St.
02.2023 - 03.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Learning Ambassador
Amazon Fulfillment Center
200 Old Iron Ore Rd Windsor Ct
03.2022 - 01.2023
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
Picker
Amazon Fulfillment Center
200 Ole Iron Ore Rd Windsor Ct
11.2021 - 02.2022
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
Education
High School Diploma -
Adult Education Program Hartford CT
Locus St. Hartford, CT09.2022
CNA/ PCA Certification -
Goodwin College
East Hartford, CT08.2012
Skills
- Guest Relations
- Time Management
- Reservations Management
- Problem-solving skills
- Bilingual I Speak both Spanish and English
- Leading a Team on a daily basis
Languages
Spanish
Professional Working
Timeline
Front Desk Supervisor
Ramada By Wyndham
11.2023 - 02.2024
Front Desk Agent
Ramada By Wyndham Hotel
04.2023 - 11.2023
Banquet Server
Ramada By Wyndham
02.2023 - 11.2023
Housekeeper
Ramada By Wyndham
02.2023 - 03.2023
Learning Ambassador
Amazon Fulfillment Center
03.2022 - 01.2023
Picker
Amazon Fulfillment Center
11.2021 - 02.2022
High School Diploma -
Adult Education Program Hartford CT
CNA/ PCA Certification -
Goodwin College