MADELYN MCGOVERN
Smithfield
Summary
Dynamic healthcare professional with extensive experience in patient care and venipuncture. Committed to maintaining patient confidentiality while providing effective communication and education during procedures, ensuring comfort and satisfaction. Proven ability to collaborate within healthcare teams to enhance patient experiences.
Overview
4
4
years of professional experience
Work History
Phlebotomist
Intermountain Healthcare
Logan
08.2025 - Current
- Collected blood samples from patients using proper techniques and equipment.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Verified patient information prior to specimen collection.
- Assisted patients in understanding procedures to ensure comfort during blood draws.
- Educated patients on post-procedure care to promote recovery and safety.
- Maintained cleanliness and safety of work area following healthcare protocols.
- Maintained a clean, safe, and organized work environment.
- Monitored inventory of supplies and alerted management for restocking needs.
- Adhered to HIPAA guidelines regarding patient privacy.
Retail Associate
Sierra Trading Post
Logan
11.2024 - 01.2025
- Guided customers in locating items and clarifying prices to enhance shopping experience.
- Delivered excellent customer service resulting in loyal client relationships.
- Collaborated with team members to complete tasks efficiently and consistently meet store management expectations.
- Developed strong interpersonal skills through interaction with customers on a daily basis.
- Helped fellow team members complete tasks and exceed expectations set by store management.
- Provided personalized customer service, fostering loyal client relationships through attentive support.
CNA
Legacy House
Logan
08.2022 - 09.2022
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts on patient care, ensuring accurate records for clinical review.
- Prepared residents for meals, assisting with feeding to enhance nutritional intake.
- Prepared residents for meals and assisted with feeding.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
- Monitored pain levels and provided comfort measures, alerting nursing staff to any abnormalities.
Education
Medical Assistant - Health Care Administration
Utah Valley University
Orem, UT01-2027
Certification - Phlebotomist
Bridgerland Tech College
Logan03-2025
High School Diploma -
Sky View
Smithfield05-2023
Certification - CNA
Bridgerland Tech College
Logan07-2021
Skills
- Venipuncture
- Patient care
- Patient assistance
- Patient confidentiality
- HIPAA compliance
- Blood collection techniques
- Patient support
- Communication
- Effective communication
- Teamwork and collaboration
LANGUAGES
- Spanish
- Intermediate
- LDS Mission
Timeline
Phlebotomist
Intermountain Healthcare
08.2025 - Current
Retail Associate
Sierra Trading Post
11.2024 - 01.2025
CNA
Legacy House
08.2022 - 09.2022
Medical Assistant - Health Care Administration
Utah Valley University
Certification - Phlebotomist
Bridgerland Tech College
High School Diploma -
Sky View
Certification - CNA
Bridgerland Tech College