Madelyn McKern
Henryville,IN
Summary
Certified Clinical Medical Assistant (CCMA) with strong clinical skills and commitment to patient care. Eager to leverage academic knowledge in practical settings while demonstrating a strong work ethic and collaborative approach.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Team Leader
Chick-fil-A
New Albany, IN
02.2026 - Current
- Ensured high-quality customer service and operational efficiency through effective team leadership.
- Set and communicated performance expectations while tracking team progress toward objectives.
- Fostered a collaborative work environment that promoted open communication among staff and across teams to ensure alignment in meeting shared goals.
- Coordinated daily shift schedules to maintain adequate coverage during peak hours.
- Trained new employees on procedures to ensure smooth integration into the team.
Sales Associate
Dicks Sporting Goods
Jeffersonville, IN
07.2025 - 01.2026
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Resolved customer inquiries and issues promptly, contributing to high satisfaction rates.
- Collaborated with team members to achieve store goals, fostering teamwork and a positive work environment.
- Maintained calm demeanor while professionally managing challenges in high-stress situations.
Front of House Employee
Chick-fil-A
New Albany, IN
01.2024 - 12.2024
- Managed high-pressure situations gracefully, delivering excellent service during peak hours.
- Adapted quickly to shifting customer demands while ensuring high service standards.
- Ensured cleanliness and organization of front-of-house areas, contributing to positive customer experiences.
- Enhanced team efficiency by promptly completing side work tasks during downtime.
- Promoted an inclusive work environment by collaborating with diverse colleagues and professionally addressing conflicts.
Education
Associate of General Studies -
Ivy Tech Community College
Sellersburg, IN05-2026
High School Diploma -
Silver Creek High School
Sellersburg, IN05-2026
Skills
- Operational efficiency
- Team collaboration
- Time management
- Documentation and reporting
- Problem solving
- Conflict management
- Attention to detail
- Team motivation
- Safety procedures
- Healthcare processes
- Patient care
Languages
Spanish
Limited
American Sign Language
Professional
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Team Leader
Chick-fil-A
02.2026 - Current
Sales Associate
Dicks Sporting Goods
07.2025 - 01.2026
Front of House Employee
Chick-fil-A
01.2024 - 12.2024
Associate of General Studies -
Ivy Tech Community College
High School Diploma -
Silver Creek High School