Madelyn Montoya
Tampa,FL
Summary
Professional healthcare provider skilled in patient care, clinical procedures, and medical documentation. Strong focus on teamwork, ensuring patient safety, and achieving optimal health outcomes. Reliable and adaptable, with solid foundation in communication, empathy, and critical thinking. Prepared to make meaningful impact in dynamic healthcare environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nurse Apprentice II (Surgical/medsurg Unit)
Baycare
12.2021 - Current
- Vital signs
- Patient care charting
- Training new hires
- Safety coordinator
- Began as a PCT (2021) and trained to PST (June 2022)
- Completed skills to become Nurse Intern 1 (May 2024) and moved to Nurse Intern II (December 2024)
- Floated to ICU, Cardiac, CVICU, Mental Health, Orthopedics, ED Observation, Neuro units
Customer Communications
Baycare
12.2020 - 12.2021
- Communicate with patient families
- Check patients in for outpatient procedures
- Cross trained to work Children's, Women's, and Main hospital
- Provide information on new policies and direct families and visitors to patient rooms
- Answered over 50 customer communications per day via telephone, email and web chat.
Unit Coordinator
After Hours Pediatrics
09.2019 - 01.2020
- Able to communicate with patients quickly
- Register patients
- Verify insurances
- Partner with all my staff to provide the best possible care
- Provided care for 12 patient unit, coordinating walk ins and timing when providers can see the next patient
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
Back of House Associate
Tory Burch
07.2017 - 01.2020
- Able to take control of customer issues and create resolutions within a timely manner
- Worked with multiple managers to create strategic organizational plans
- Answer phone calls and respond to emails
- Partner with my team to tackle bigger projects and delegate tasks with efficiency
- Able to meet goals of $50,000-$100,000 on a month to achieve yearly goal.
Education
Associate of Science - Nursing
Rasmussen University
Brandon06-2025
High School Diploma -
Grace Christian School
Valrico, FL05-2012
Skills
- Basic Emergency Life Support
- Vital signs monitoring
- Adhering to Confidentiality Protocols
- Reflective Awareness
- Team collaboration
- Compassionate and caring
Accomplishments
- Collaborated with team in the development of Oracle AI charting.
Certification
BSL
RQI
Timeline
Nurse Apprentice II (Surgical/medsurg Unit)
Baycare
12.2021 - Current
Customer Communications
Baycare
12.2020 - 12.2021
Unit Coordinator
After Hours Pediatrics
09.2019 - 01.2020
Back of House Associate
Tory Burch
07.2017 - 01.2020
BSL
RQI
Associate of Science - Nursing
Rasmussen University
High School Diploma -
Grace Christian School
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