Madelyn Mortensen
Goodyear ,AZ
Summary
Accomplished Electronic Banking Specialist with a proven track record at Security National Corporation, excelling in fraud detection/prevention and trend analysis. Demonstrated expertise in managing financial crime cases and enhancing customer security. Skilled in team collaboration and analytical thinking, ensuring high-level accuracy and operational efficiency. Presentable knowledge in BSA & OFAC protocols, as well as Digital Services & Troubleshooting.
Overview
2
2
years of professional experience
Work History
Electronic Banking Specialist
Security National Corporation
Sioux City, IA
07.2023 - Current
- Experience in Electronic Banking responsibilities including Deposit Regulations, Retail & Business Online Banking/Mobile Banking, ACH online, Wire online, Bill Payment, Remote Deposit Capture, Mobile Deposit Capture, Zelle, and Debit VISA Cards.
- Proactively prevented Check Fraud loss by analyzing fraud patterns/trends, and monitoring account activity.
- Investigated quarterly Risk Management reviews for BeB customers.
- Managed complex cases involving identity theft, debit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
Teller
Aspire CFCU
Minot, ND
08.2022 - 07.2023
- Executed OFAC, SAR and BSA procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Minot High School
Minot, ND05.2021
Skills
- Fraud Detection/Prevention
- BSA, OFAC & AML
- Team Collaboration
- Analytical Thinking
- Attention to Detail
Timeline
Electronic Banking Specialist
Security National Corporation
07.2023 - Current
Teller
Aspire CFCU
08.2022 - 07.2023
Minot High School