Arneshia Miles
Phenix City,Alabama
Summary
Motivated employee with over ten years of valuable experience in Customer Service Performance and Sales to ensure company success. A reputation for working hard to exceed employer expectations while implementing rules, policies and procedures in day-to-day operations. Recognized for bringing forth a motivated attitude, being a fast learner, and the ability to establish productive relationships with company members.
Overview
3
3
years of professional experience
Work History
Virtual Sales Representative-Remote
PNC Bank
02.2022 - 03.2023
- Assisted customers with account information such as deposits, withdrawals, transfers, online services and other banking transactions in a timely manner.
- Identified potential fraudulent risks associated with business objectives to ensure proper adherence to support PNC's Enterprise Risk Framework policies.
- Applied banking knowledge to increase sales opportunities, credit cards, loans, services, and tools.
Virtual Customer Service Representative -Remote
Verizon Wireless
07.2021 - 02.2022
- Assisted customers with resolving device issues by using troubleshooting techniques while providing clear/concise information in a timely manner.
- Increased sales opportunities by offering device plans, products, services, specials, and promotions to improve the customer's wireless experience.
- Reviewed/updated customer account information and answered all inquiries regarding billing, payments, shipments and return policies.
Virtual Customer Care Specialist-Remote
Duke Energy Progress
01.2021 - 07.2021
- Reviewed/maintained customer account information, credit, billing and returned checks, while information gathering and troubleshooting.
- Prepared emergency/priority field orders and responded to all non emergency inquiries to ensure customer satisfaction.
- Resolved safety issues related to faulty wiring, power outages, downed power lines, meter services and installation practices in a timely manner.
Captioning Assistant
Hamilton Relay Telecommunications
11.2019 - 11.2020
- Ensured accuracy by screening for proofreading, troubleshooting, editing, grammar, and punctuation of all captioned calls.
- Provided accurate real-time captioning services for customers with hearing disabilities.
- Participated in training courses to enhance technical skills for captioned calls.
Education
Associate in Business Management -
Columbus Technical College, Division of Business
Columbus, GA08.2020
High School Diploma -
Central High School
Phenix City, AL05-2016
Skills
- Inside Sales
- Call Center Experience
- Remote-Work from Home Experience
- Inbound/Outbound Calls
- Data Entry/Data Archiving
- Detail-Oriented
- Microsoft Office (Word, Excel, Powerpoint)
- Fraud Detection/Prevention
- Multitasking
- Communications
- Creative/Analytical Problem Solving
- Time Management
Timeline
Virtual Sales Representative-Remote
PNC Bank
02.2022 - 03.2023
Virtual Customer Service Representative -Remote
Verizon Wireless
07.2021 - 02.2022
Virtual Customer Care Specialist-Remote
Duke Energy Progress
01.2021 - 07.2021
Captioning Assistant
Hamilton Relay Telecommunications
11.2019 - 11.2020
Associate in Business Management -
Columbus Technical College, Division of Business
High School Diploma -
Central High School