Madelyn Parker
Arlington,TX
Summary
Professional concierge with experience supporting residents, guests, and community teams in senior living and customer service settings. Skilled in communication, organization, and multitasking, with a focus on smooth front desk operations, prompt issue resolution, and positive guest experiences.
Overview
7
7
years of professional experience
Work History
Concierge
Morada Senior Living
Arlington, Texas
01.2024 - Current
- Greeted residents and guests with professional, friendly service at the Morada Senior Living front desk.
- Answered phone calls and routed questions to appropriate senior living departments.
- Sorted mail, packages, and daily deliveries for residents and community staff.
- Supported dining reservations, activities, and community events to encourage resident engagement.
- Communicated resident concerns to nursing, housekeeping, and management teams promptly.
- Arranged special accommodations for guests to enhance visitor experiences.
Logistics Shipping Coordinator
Lindstrom Metric
Irving, Texas
04.2022 - 01.2024
- Coordinated outbound shipments with carrier schedules and warehouse teams.
- Prepared shipping documents for employer distribution orders.
- Tracked shipments using logistics systems and carrier portals.
- Resolved shipping issues with carriers and fulfillment departments.
- Maintained accurate records for employer freight, labels, and manifests.
- Maintained communication with vendors regarding delivery schedules, product availability, and order status.
Customer Service Representative
Chewy.com
Dallas, Texas
04.2020 - 02.2021
- Responded to Chewy pet parent inquiries through phone, chat, and email support.
- Resolved order, shipping, return, and cancellation issues using Chewy systems.
- Documented customer interactions in CRM and updated account notes accurately.
- De-escalated upset customers with calm, clear, and professional communication.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Nimitz High School
Irving, TX06-2018
Skills
- Front desk operations
- Phone routing
- Mail handling
- Reservation systems
- Event coordination
- Customer service
Timeline
Concierge
Morada Senior Living
01.2024 - Current
Logistics Shipping Coordinator
Lindstrom Metric
04.2022 - 01.2024
Customer Service Representative
Chewy.com
04.2020 - 02.2021
High School Diploma -
Nimitz High School