Madelyn Perez
Del Valle
Summary
Results-driven Manager with a strong track record of ownership and initiative. Proven ability to exceed company expectations through exceptional work ethic and relationship-building skills. Experienced in fast-paced environments, effectively managing team development and achieving goals. Dedicated customer service representative with a focus on maintaining satisfaction and contributing to overall company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Sonic Drive-In
Austin
10.2022 - 05.2025
- Analyzed customer feedback data to create actionable service improvement plans.
- Ensured compliance with regulatory requirements and industry standards.
- Provided leadership during organizational changes or crises to maintain stability.
- Scheduled candidate interviews and conducted thorough reference checks before hiring.
- Established efficient workflow processes to enhance overall productivity.
- Coached and mentored team members, improving job performance and skills.
- Enforced customer service standards while resolving complaints to uphold quality.
- Trained employees across various roles to ensure adequate coverage.
Education
High School Diploma -
Del Valle High School
Del Valle, TX05-2025
Associate of Arts - General Studies
Austin Community College
Austin, TX05-2025
Skills
- Customer service and support
- Employee training and onboarding
- Problem solving and analysis
- Organizational skills
- Clear communication
- Adaptability and quick learning
- Food safety compliance
- Positive attitude and friendliness
- Fast food service expertise
- Willingness to learn
- Order management
- Cleaning and sanitizing practices
- Tech-Savvy
Certification
- Servsafe certification
Languages
Spanish
Professional
References
References available upon request.
Timeline
Manager
Sonic Drive-In
10.2022 - 05.2025
High School Diploma -
Del Valle High School
Associate of Arts - General Studies
Austin Community College