Madelyn Rice
San Antonio,TX
Summary
Customer-focused professional with leadership experience willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
4
4
years of professional experience
Work History
Passenger Service Agent
G2 Secured Staff
San Antonio, TX
07.2022 - Current
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Greeted passengers and assisted with their inquiries.
- Operated computerized system to handle ticketing and check-ins.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Prepared reports detailing daily activities including number of boarded passengers and revenue generated.
- Maintained operations compliance with FAA, TSA and airport regulations.
- Responded promptly to emergency situations or incidents at the airport terminal.
Sales Associate
Academy Sports and Outdoors
San Antonio, TX
08.2021 - 02.2022
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
Hostess
54th Street Restaurant & Drafthouse
San Antonio, TX
05.2020 - 04.2021
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered telephone to provide dining information and take reservations.
Education
High School Diploma -
Floresville High School
Floresville, TX05-2020
Skills
- Reservations
- Cash Management
- Emergency Procedures
- Airline Policies
- Sales Expertise
- Customer Service Management
- Computer Terminal Operations
- Verbal Communication
Timeline
Passenger Service Agent
G2 Secured Staff
07.2022 - Current
Sales Associate
Academy Sports and Outdoors
08.2021 - 02.2022
Hostess
54th Street Restaurant & Drafthouse
05.2020 - 04.2021
High School Diploma -
Floresville High School