Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
reading, learning new things
Timeline
Generic

Sarra Touiri

Customer Service Representive
Chicago,IL

Summary

Courteous Passenger Service Agent boasting 11 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.

Overview

19
19
years of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

Passenger Service Agent

WFS Worldwide Flight Services
Chicago, IL
01.2019 - Current

Support passengers on arriving international flights.

Extend customer service and information to passengers.

Estimate balance and weight of aircraft.

Reschedule passengers with aircraft interruptions.

Document international departures.

Check passenger departure documentation.

Execute Ticket and baggage tag printing equipment.

Welcome and check-in passengers.

Offer frontline customer service to passengers.

Supervise aircraft cleaning process.

Coordinate with passengers to purchase tickets, check-in, board flight in computer based reservation program.

Adhere to security requirements.

Check-in passenger baggage and support passengers with misplaced baggage.

Present work related documentation.

Support unaccompanied minors.

Passenger Service Agent

Swissport
Chicago, IL
02.2012 - 03.2022

Assisting ticketed passengers during check-in, helping them check luggage and print boarding passes, and ensuring that they have proper documentation to board the plane or ship. making announcement at the gate for boarding, helping tag bags at the checking counters.

Passenger Service Agent

ASIG, Aircraft Service International Group
Chicago, IL
03.2012 - 03.2015

i got hired as a passenger service agent, as a passenger service agent assisting passengers for checking documents, printing luggage tags and issuing boarding passes. as well as assist with boarding and deplaning passengers. making announcements for boarding. tagging bags and provide wheel chair assistance whoever in needs.

Wheel Chair Assistant

Prospect Airport Services
Chicago, IL
05.2008 - 03.2010

assist passengers in wheelchairs, assist them with restroom breaks and food stops. take them to their to destination. take them to security check point. assisting passengers to animal relief areas if required, offering a safe, comfortable, and trouble- free travel experience to all passengers.

Education

Master of Science - Biology

Ibn Yassin University
Kenitra
03.2004 - 03.2006

Skills

Baggage handling

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Interests

Always wants to learn new things

reading, learning new things

love reading novels and books, learning new things meaning every company has new system to work on for check in, boarding and other things to work on. it always inspire me to learn new things from colleague or supervisor besides my work but it has to be work related things.

Timeline

Passenger Service Agent

WFS Worldwide Flight Services
01.2019 - Current

Passenger Service Agent

ASIG, Aircraft Service International Group
03.2012 - 03.2015

Passenger Service Agent

Swissport
02.2012 - 03.2022

Wheel Chair Assistant

Prospect Airport Services
05.2008 - 03.2010

Master of Science - Biology

Ibn Yassin University
03.2004 - 03.2006
Sarra TouiriCustomer Service Representive