Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Madelyn Rodriguez

Rochester,NY

Summary

Adaptable healthcare support professional with 25 yrs experience in resident care, medical support, and family services. Trusted for safety awareness, compassionate service, and consistent coordination of appointments, referrals, and follow-up care that helps individuals stay supported and connected to needed resources.

Overview

10
10
years of professional experience

Work History

Family Support Worker

Family Members
Rochester, New York
03.2021 - Current
  • Visited homes to check safety, wellbeing, and family support needs.
  • Coordinated referrals to community resources, including food, medication, and medical supply delivery services.
  • Provided transportation support to doctor appointments and errands.
  • Promoted the importance of regular healthcare appointments and timely follow-ups.

Medical Collections Specialist

Medical Data Solutions extended business
Melbourne, Florida
09.2019 - 04.2021
  • Managed medical collections follow-up for Medical Data Solutions extended business accounts.
  • Contacted patients via telephone, mail, and email to discuss payment options.
  • Resubmitted claims to ensure proper billing.

Concierge/Resident Care Manager

Market Street
Viera, Florida
06.2019 - 02.2020
  • Provided care and support to residents living with dementia.
  • Worked across all departments as needed, demonstrating flexibility, willingness to learn, and support for the team.
  • I enjoyed serving as Concierge, providing customer service and family support.
  • Supported kitchen operations after meal service, as well as housekeeping, to maintain a clean and safe residential space for the residents and their families.

Medical Technician/ RCS

Glenbrooke Senior Living
Palm Bay, Florida
05.2016 - 05.2019
  • Administered medications to Glenbrooke Senior Living residents following care plans.
  • Monitored vital signs and reported changes to nursing staff.
  • Prepared supplies and restocked medication carts for shift coverage.
  • Supported healthcare teams in consistently delivering timely and quality care resident care plans.

Education

Certified Nursing Assistant - Geriatrics

Family Learning Center
Rochester, NY
06-2001

Skills

  • Home safety evaluation
  • Care coordination
  • Community resource referrals
  • Transportation assistance
  • Healthcare follow-up
  • Patient advocacy

Accomplishments

Voted by resident family members and staff for employ of the month

Timeline

Family Support Worker

Family Members
03.2021 - Current

Medical Collections Specialist

Medical Data Solutions extended business
09.2019 - 04.2021

Concierge/Resident Care Manager

Market Street
06.2019 - 02.2020

Medical Technician/ RCS

Glenbrooke Senior Living
05.2016 - 05.2019

Certified Nursing Assistant - Geriatrics

Family Learning Center
Madelyn Rodriguez