CDL A Driver, Airport Customer Service Agent, Airline Passenger Shuttle Driver, Baggage Handler..
Open To Work
Reginald Jackson
Self-employeed
Las Vegas,NV
1
Certification
22
years of professional experience
Dependable and empathetic professional with a strong background in customer service, ready to transition back into full-time roles with a major airlines carrier. Recently completed a dedicated period of family caregiving, successfully sharpening skills in crisis management, active listening, and conflict resolution under pressure. Now offeringng 100% availability for flexible scheduling, including nights, weekends, and holidays.
Work History
Full-Time Family Caregiver
3 Years 3 Months- Managed full-time medical care, logistics, and schedules for family members during a critical health period.
- Coordinated medical appointments and managed medication schedules for multiple clients effectively.
- Developed strong crisis management, patience, and empathetic communication skills under high-stress conditions.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
- Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
- Provided end-of-life care and support for patients and their families, ensuring dignity, comfort, and emotional closure during difficult times.
- Notes: Caregiving responsibilities are successfully concluded, and I am fully available for full-time shift work and immediate relocation if required.
Ramp Agent/Baggage Handler
2 Months- Responsible for loading and unloading aircraft baggage, marshalls aircraft on the ramp including directing, assisting and parking all arriving, departing and towed aircraft in accordance with safety policy and procedures.
- Read and verifies the city and flight number for every bag to ensure correct loading of customer bags.
- Communicates with Operations, Flight Crew personnel and other ground personnel concerning arrival/departure information in a professional manner.
- Drives, operates ramp equipment, including but not limited to bag tugs, belt loaders, aircraft tow tractors vehicles in a safe manner.
- Collaborated with team members to streamline baggage handling processes.
CDL A Truck Driver
10 Months- Dropped and hooked trailers, changing equipment configuration to meet delivery requirements.
- Completed regular inspections and maintenance actions to ensure optimal equipment performance.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peaks level.
- Drove an average of 3500 miles/week as a CDL A OTR driver. Maintained 98% customer satisfaction, delivering to schedule 97% of the time.
- Compiled pre and post trip inspection checklists per CDL guidelines, logging miles and expenses in compliance with DOT regulations.
Class A CDL Truck Driver
8 Months- Dropped and hooked trailers, adjusting equipment configurations to meet delivery requirements.
- Completed regular inspections and performed basic equipment repairs to maintain optimal equipment operation.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peaks level.
- Drove an average of 3500 miles/week as a CDL A OTR driver. Maintained 98% customer satisfaction, delivering to schedule 97% of the time.
- Wrote pre and post trip inspection checklist following CDL guidelines, logged miles and expenses, and followed DOT.
Truck Driver Class A CDL
1 Year 4 Months- Operated dedicated lanes I-40, I-5, I-10, and 99 Hwy using freight liner Cascadia Automatic, reefer, and dry van equipment. Logged driving hours using electronic log system, safety federal regulation guidelines, pre trip and post trip inspection on vehicle..Practiced safe driving techniques during transportation..
- Operated Class A trucks to transport freight across designated routes efficiently.
- Maintained compliance with federal and state regulations regarding safety and vehicle operation.
- Conducted pre-trip and post-trip inspections to ensure vehicle readiness and safety standards.
Ramp Agent
6 Years 10 Months- As a Ramp agent required to safely lift, load, unload, and transport baggages, mail, and cargo to and from aircraft. Guided incoming and departing aircraft from the gate positions to ensure on-time connections. Include safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in an area of congestion. Also I have computer skills to read, enter information, operate baggage scanners as well assist with record keeping and documentation to ensure baggage and cargo are routed correctly to the passengers destination. I also have worked in the bag room lifting and loading baggage onto carts and ensuring each bags reaches its destination. Also, I participated with Delta safety coordinator team making sure Delta employees practice and advocate engaging in safety conscious behaviors during all activities. Trained in de-icing aircraft to maintain operational readiness during freezing weather conditions.
- Coordinated aircraft loading and unloading processes to ensure timely departures.
- Operated ground support equipment, maintaining compliance with safety standards.
- Monitored baggage handling systems for efficient tracking and delivery accuracy.
Sports Agent Advisor
2 Years 10 Months- Represented athletes to potential employers, enhancing their career opportunities. Handled contract negotiations, public relations issues, and finances, securing additional income sources for athletes through endorsements. As an agent, I worked with young athletes and provided career guidance.. I work independently and also work as part of a large sports agency.
- Negotiated contracts for athletes, ensuring optimal terms and client satisfaction.
- Developed strategic marketing plans to enhance athlete visibility and brand partnerships.
- Managed relationships with clients, facilitating communication between athletes and sponsors.
Courier Driver
2 Years 4 Months- Delivered packages and mail to various locations of important packages, bulk mail with Office Depot being their biggest vendor. Executed bulk mail and package deliveries across Los Angeles, San Bernardino, and Riverside County. Special deliveries to other Counties including Ventura, San Diego and other Counties as requested. Responsible for maintaining records and ensuring client satisfaction and promptness. Type of vehicle box truck 26' with powerful gate also do pretrial and post trip inspection..
- 90638
- Delivered packages efficiently within designated routes, ensuring timely service and customer satisfaction.
- Maintained accurate documentation of deliveries, enhancing operational transparency and accountability.
- Conducted routine vehicle inspections to ensure compliance with safety standards and regulations.
Delivery Driver
1 Year 2 Months- Delivered important documents in a timely manner. Managed time effectively to ensure timely document delivery is an essential part of this position. On call to deliver documents to Real Estate, title and escrow companies throughout the inland Empire and other areas. Handled requests for farming materials and real estate documents. Handled client requests with professionalism and courtesy. Assist with operational issues. Direct all client requests to proper departments and follow up to assure promptness.
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Managed route planning to optimize delivery times and reduce fuel consumption.
- Operated GPS systems for navigation, enhancing delivery accuracy and efficiency.
Education
Certificate - Commercial Driver License
Certificate - Automotive Finance & Insurance
High school or equivalent - Business Administration
High School Diploma
- Awarded: Distributive Education Club of America (D.E.C.A.)
- President 1980
- Vice President 1979
Skills
Valid caregiving certification
Patient transport
Healthcare logistics
Transport coordination
Customer service expertise
Emotional care
Guardianship responsibilities
Occupational therapy
Hygiene support
Physical therapy
Stroke recovery
Nutritional planning
Mobility support
Medical equipment use
Box Truck
Tractor- ReeferTrailer
Freight Experience
Numeric data entry
All Airport Ground vehicle experience
Driving experience
Patient transportation
Logistics
Multitasking and organization
Home safety evaluation
Errand management
Multitasking
Cleaning services
Dependability
Communication skills
Certification
Smith System June 2019 to Present Driver Direct on road defensive Driving Course. For Truck and Large Vehicle Version., DOT Medical Card, CDL, driver's license, CDL A
Assessments
- Reliability — Highly Proficient July 2019 Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
- Customer Service — Familiar November 2019 Identifying and resolving common customer issues. Full results: Familiar
- Delivery Driver — Familiar September 2020 Interpreting instructions, reading maps, and solving problems. Full results: Familiar
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- SKILLS & QUALIFICATIONS:
- Computer skills: MS Word, MS explorer
- Multi tasking ability
- Strong customer service background
- Professional software ability
- Managerial/Supervisory Skills
- Work well under stress
- Good Communication Skills
- Qualcomm and Ominitrac E-logs
Commercial Driver's License (CDL)
Class A Expires: September 2020 State: CA
Timeline
Full-Time Family Caregiver
Self-employeed
05.2023 - 08.2026Read More
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