Madelyn Rosian
Middleburg
Summary
Flexible and motivated candidate eager to grow within a dynamic department. Known for adapting quickly to new systems and challenges, with a strong desire to learn and contribute. Ready to apply proven communication, organization, and problem-solving skills to support team goals and take on new responsibilities.
Overview
10
10
years of professional experience
Work History
Business Office Specialist II
Florida State College of Jacksonville
01.2024 - Current
- Delivered clear guidance on financial policies, aid disbursements, residency impacts, and payment plans to students and families, enhancing understanding of account status and processes
- Responded to inquiries via phone, email, text, in-person, and digital platforms, initiated outbound communication regarding refunds, taxes, and account updates
- Processed and reconciled student and non-student payments; maintained accurate records and ensured compliance with financial protocols
- Reviewed and applied third-party vouchers (e.g., military, DCF, employee, waivers) for tuition purposes
- Audited student accounts for refunds, aid disbursements, third-party payments, and billing discrepancies; resolved financial issues/inquires
- Managed daily cashier operations, including cash counts, and bank deposits
Kennel Assistant/Receptionist
Pet Paradise Resort
06.2017 - 12.2023
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
Catering/Linen Attendant
PRI Productions
09.2021 - 07.2022
- Operated machines correctly by following machine instructions and safety regulations.
- Collected soiled linens and pretreated stains.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Cleaned machine filters and lubricated equipment.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Sales Associate
Belk
08.2017 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Child Caretaker
Riverside Baptist Church
11.2015 - 07.2017
- Played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Engaged with children on individual basis to build positive relationships.
Education
High School Diploma -
Riverside High
Jacksonville, FL06.2016
Skills
- Adaptability
- Digital communication tools
- Attention to Detail
- Teamwork & Collaboration
- Initiative
- Reliability
Affiliations
- Nov 2015-2016 Wood Workers Foundation Volunteer
- Organize and distribute toys to various nonprofit organizations
Timeline
Business Office Specialist II
Florida State College of Jacksonville
01.2024 - Current
Catering/Linen Attendant
PRI Productions
09.2021 - 07.2022
Sales Associate
Belk
08.2017 - 12.2017
Kennel Assistant/Receptionist
Pet Paradise Resort
06.2017 - 12.2023
Child Caretaker
Riverside Baptist Church
11.2015 - 07.2017
High School Diploma -
Riverside High
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