Madelyn Smith
Joplin,MO
Summary
More than 7 years of professional experience in hospital operations, dedicated to delivering patient-focused solutions and managing strategic accounts.
Overview
17
17
years of professional experience
Work History
Territory Patient Care Coordinator
VieMed Respiratory Care
09.2021 - Current
- Built and maintained relationships with local and outer territory pulmonologists, as well as hospitalist and case managers within the assigned hospitals
- Promote and educate targeted physicians/HCPs on the need and use of VieMed products through one on one meetings and group presentations
- Maintain a level of performance that meets and exceeds the sales quotas
- Identified new internal medicine clinics and met with new physicians to achieve sales goals
- Hit monthly and quarterly goals
- Became close with physicians and pulmonologist and they call or text anytime for patient help
- Accurately report/submit sales call activities, territory expenses and written reports within deadlines by sales management
- Represent VieMed at national and or local conventions
- Work closely with RSM, team members and other internal and external groups to achieve sales objectives
- Effectively and persuasively communicate with physicians and case managers using effective selling, listening, and negotiation skills
Marketing Liaison
National Healthcare
10.2019 - 09.2021
- Generate brand awareness and education to community, physicians, social workers, case managers, and other possible referral sources.
- Assess potential admissions and coordinate admission and intake process
- Act as a liaison between referral sources and staff to resolve service problems and maintain positive relations
- Developed ways for families to see their loved one during covid
- Maintained census though pandemic
Business Development Specialist
Alliance Oklahoma Home Health
07.2018 - 12.2018
- Managing 40 acute and post-acute referral sources and discovering new sources of business, maintaining 12-15 outbound sales calls a day along with other community outreach activities in over 10 counties to maintain Medicare patient goals
- Coordination of marketing plans to physicians, case managers, ALF’s, SNF’s and hospitals
Marketing and Admissions Director
Carthage Health and Rehab
09.2014 - 01.2018
- Manage a book of business in excess of 50 referral sources, requiring a minimum of 45 outbound sales calls a week to physicians, case managers, and hospital dc planners, clinics, assisted livings, hospice, home health, and various community partners
- Generate additional leads and foster relationships through the continual successful practice of collaboration of care and in-service meetings.
- Proven networking with additional community resources to promote and increase referrals
- Met and exceeded admission goals
- First admissions director to completely fill the building census
- Brought on a new medical director
Registered Respiratory Therapist
St.Johns Mercy Hospital
Joplin, MO
03.2009 - 09.2014
- Administered respiratory therapies, ensuring patient safety and comfort during procedures.
- Monitored patient progress, adjusting treatment plans based on clinical assessments.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for patients.
- Educated patients and families on respiratory care techniques and equipment usage.
- Adjusted ventilator settings based on continuous assessment of blood gas analysis results improving overall ventilation efficacy for critically ill patients.
- Managed and operated mechanical ventilators to deliver airway management.
- Provided emergency response during cardiac arrests or other life-threatening situations utilizing advanced life support measures when required.
- Contributed to successful weaning from mechanical ventilation by optimizing oxygenation strategies tailored to each individual''s needs.
- Worked with patients to administer aerosolized respiratory medications and chest percussion treatments to improve breathing.
- Documented therapies and diagnostic tests in patient electronic records for use by care team.
Education
Bachelors of Health Science and Associates - Respiratory Therapy
Missouri Southern State University
Joplin, MOSkills
- Therapeutic respiratory services
- Healthcare account management
- Sales in clinical settings
- Medical sales strategies
- Home health and hospice support
- Palliative treatment knowledge
- Interdisciplinary collaboration
- Insurance coverage understanding
- Customer relationship management
- Teamwork facilitation
- Communication effectiveness
- Adaptability in change management
- Negotiation excellence
- Patient care coordination
- Relationship building
- Healthcare operations
- Vendor relationship management
Timeline
Territory Patient Care Coordinator
VieMed Respiratory Care
09.2021 - Current
Marketing Liaison
National Healthcare
10.2019 - 09.2021
Business Development Specialist
Alliance Oklahoma Home Health
07.2018 - 12.2018
Marketing and Admissions Director
Carthage Health and Rehab
09.2014 - 01.2018
Registered Respiratory Therapist
St.Johns Mercy Hospital
03.2009 - 09.2014
Bachelors of Health Science and Associates - Respiratory Therapy
Missouri Southern State University