Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madelyn Sorensen

Brooklyn Park,MN

Summary

I am currently an undergraduate student at Hamline University. I am a junior who is majoring in legal studies pursuant to getting my paralegal certificate upon graduation. My goal is to go to law school following graduation and to become an attorney. I have experience as a dynamic sales associate skilled in differing forms of customer service, problem solving, and communication/collaboration. I also am experienced in engaging in and managing multiple tasks simultaneously while still ensuring guest satisfaction.

Overview

4
4
years of professional experience

Work History

Sales Associate

Victoria's Secret & PINK
06.2025 - Current

- Practicing multitasking by connecting with multiple customers at once and providing support when necessary.

- Assisted in inventory management, back stocking, floorset, replenishment, etc.

- Being able to monitor sales, conversion rates, etc. To boost sales and optimize selling merchandise.

- Offering help with bra sizing, online ordering, returns, exchanges, and more.

- Increased revenue at our location by connecting with customers, recommending them to new products, and helping build their bag and check out.

Server

Pour Wine Bar & Bistro
01.2024 - Current

- Managed multiple guests efficiently, prioritizing tasks to ensure guest satisfaction.

- Practice communication skills and time management.

-Taking guests preferences into consideration to formulate suggestions on wine, food, etc.

- Working alongside multiple other employees and efficiently multitasking in order to ensure guest satisfaction.

- Working in fast paced environments and remaining composed while dealing with multiple customers at once.

- Developed rapport with regular customers.

Server

Lyndescatering
03.2023 - 08.2024

- Increased sales by upselling to customers.

- Connecting and maintaining rapport and relationships with regulars, remembering orders, names, etc.

- Assisted in planning and setting for banquets, catering, and regular restaurant seating hours.

- Ensured customer satisfaction and detailed attention to minimize customer complaints.

Server

Perkins Family Restaurant
06.2022 - 05.2023

- Assisted in training new team members on POS, food handling, sanitation, etc.

- Being able to communicate with multiple different positions like cooks, managers, other servers, etc. to ensure excellent customer service.

- Resolved customer complaints and questions accurately, quickly, and efficiently to ensure customer satisfaction.

- Able to keep up with fast paced environments and work well under stress.

Education

Associate of Science -

Associate of Science - Criminal Justice

North Hennepin Community College
Minneapolis, MN
05.2025

Skills

    - Customer service

    - Problem solving skills

    - Multitasking strength

    - Reliable and punctual

    - Conflict resolution

    - Communication skills

    - Teamwork skills

    - Adapting to new work environments

    - Task prioritization

    - Wine pairings

Timeline

Sales Associate

Victoria's Secret & PINK
06.2025 - Current

Server

Pour Wine Bar & Bistro
01.2024 - Current

Server

Lyndescatering
03.2023 - 08.2024

Server

Perkins Family Restaurant
06.2022 - 05.2023

Associate of Science -

Associate of Science - Criminal Justice

North Hennepin Community College
Madelyn Sorensen