Madelyn Trujillo
Pembroke Pines,FL
Summary
Detail-oriented insurance support professional with strengths in client communications, document control, and office administration. Experience includes answering inquiries, organizing files, assisting with payments, and coordinating with banks and insurance companies. Ready to support efficient service and accurate insurance processing.
Overview
2
2
Languages
Work History
Insurance Agency Secretary and Receptionist
Isagio Insurance
Hialeah, Florida
01.2026 - 07.2026
- Directed client calls and inquiries to ensure timely assistance for insurance office customers.
- Facilitated client communications by routing insurance-related questions to appropriate resources.
- Communicated with banks and insurance companies to solve customers' problems.
- Processed client payments to ensure accurate and efficient transactions.
- Completed training in generating auto insurance quotes for clients.
- Completed training in processing insurance renewals and endorsements for client policies.
- Supported problem solving and issue resolution.
- Assisted with problem solving to resolve office and client issues.
- Resolved issues through practical problem solving and follow-up.
- Organized documents and filed records.
- Maintained document files and kept records organized.
Skills
- Insurance renewals
- Policy endorsements
- Auto quoting
- Insurance processing
- Client billing
- Client onboarding
- Client communication
- Client database management
- Record management
- Administrative support
- Appointment scheduling
Languages
English
Professional
Spanish
Professional
Timeline
Insurance Agency Secretary and Receptionist
Isagio Insurance
01.2026 - 07.2026