Aaliyah Ferguson
Sacramento
Summary
Detail-oriented commercial insurance professional with experience supporting Property & Casualty accounts at a large national brokerage. Skilled in policy servicing, certificates of insurance, endorsements, loss runs, and coordinating with carriers and internal teams to meet client needs in a fast-paced environment. Currently pursuing the AINS designation and planning to obtain a Property & Casualty license. Seeking an opportunity with structured training and growth in underwriting or account management.
Overview
6
6
years of professional experience
Work History
Account Coordinator - P&C Commercial Lines
Lockton Insurance Brokers
Sacramento, CA
08.2024 - Current
- Manage day-to-day servicing for commercial insurance accounts within a large national brokerage
- Prepare and issue certificates of insurance, endorsements, and policy documents
- Order and review loss runs from carriers and support renewal preparation
- Coordinate with carriers and internal teams to service client requests and meet deadlines
- Assist Account Managers and Producers with policy changes, renewals, and audits
- Maintain client records and ensure accuracy across multiple systems
- Support fast-paced service environment with high attention to detail and organization
SUPERVISOR
Employment Development Dept
05.2021 - 07.2023
- Led a team of 10 employees, effectively coordinating work schedules and ensuring all tasks were completed efficiently.
- Demonstrated excellent problem-solving skills by resolving customer complaints and ensuring customer satisfaction.
- Implemented new training programs, resulting in improved employee performance and increased productivity.
- Successfully managed department budget, reducing costs by implementing strategic cost-saving measures.
REMOTE - AGENT
Blue Shield CSR
07.2020 - 11.2021
- Remote Customer Service Representative - Provided prompt and friendly customer support through various communication channels.
- Virtual Technical Support Agent - Assisted customers with troubleshooting technical issues remotely.
- Remote Sales Representative - Successfully generated leads and closed sales using online platforms and software.
- Virtual Appointment Scheduler - Managed and scheduled appointments for clients in a remote setting.
REMOTE - AGENT
Blue Shield CSR
09.2020 - 04.2021
- Over 2 years of experience as a remote customer service agent, handling inquiries and resolving issues.
- Proficient in using remote communication tools such as Zoom, Slack, and Microsoft Teams.
- Skilled in multitasking and managing a high volume of customer interactions remotely.
- Excellent problem-solving skills, with a track record of meeting and exceeding customer satisfaction targets.
Education
DIPLOMA -
Inderkum High School
05.2018
BBA -
Sacramento State
Sacramento, CA08-2030
Skills
- Order management
- Troubleshooting and problem resolution
- Property insurance
- Policy expertise
- Commercial insurance
- Relationship development skills
- Certificates of Insurance (COIs)
- Loss Runs
- Audits
- Insurance Renewals
- Coverage Verification
- Carrier Communication
- Risk Management Support
- Client Service
Timeline
Account Coordinator - P&C Commercial Lines
Lockton Insurance Brokers
08.2024 - Current
SUPERVISOR
Employment Development Dept
05.2021 - 07.2023
REMOTE - AGENT
Blue Shield CSR
09.2020 - 04.2021
REMOTE - AGENT
Blue Shield CSR
07.2020 - 11.2021
DIPLOMA -
Inderkum High School
BBA -
Sacramento State