Support Account Managers and Producers in servicing commercial insurance accounts across multiple industries.
Assist in preparing proposals, coverage summaries, and renewal documentation to ensure timely client delivery.
Process endorsements, certificates of insurance, billing inquiries, and policy documents through agency systems.
Maintain organized client files and uphold compliance with internal standards and industry regulations.
Communicate with carriers for quotes, binders, and policy issuance, contributing to efficient policy management.
Deliver responsive, professional service to clients and internal teams, helping retain and grow client relationships.
Gaining experience in insurance marketing and placement.
Sales Development Representative
CheckedUp
New York
09.2024 - 02.2025
Identifying top prospective customers and building prospect lists.
Executing outbound lead generation activities.
Articulating how Checkedup solves the unique problems that resonate with each different buyer type and scheduling high quality meetings with prospective customers for the sales team.
Updating and managing all sales activities, opportunities, and account information in CRM.
Consistently meeting targets and activity levels.
Contract Guest Experience Lead
Lululemon
Woodbury
11.2023 - 09.2024
Customer Engagement: Lead a team to deliver exceptional customer service, creating an environment where guests feel valued and heard. Foster a culture of genuine connection and embody the values of lululemon in every interaction.
Operational Excellence: Oversee the day-to-day operations of the guest experience, ensuring efficiency and adherence to brand standards. Implement and optimize processes to enhance the overall guest journey.
Training and Development: Train, mentor, and coach team members to elevate their customer service skills. Foster a culture of continuous improvement and empower the team to exceed guest expectations.