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KEVIN BOSWELL
Drakes Branch,VA
Work Preference
Summary
Results-driven Commercial Manager with extensive experience in account and operations management. Fostered strong client relationships, driving business growth through strategic solutions and effective team leadership. Expertise in report generation and conflict resolution, enhancing productivity and customer satisfaction. Committed to optimizing procedures and maximizing employee talent.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Commercial Manager
AutoZone
Farmville, Virginia, United States
09.2020 - Current
- Developed and maintained strong working relationships with professionals within assigned territory.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
- Met existing customers to review current services and expand sales opportunities.
- Established and surpassed sales goals defined by the company to drive revenue growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Processed daily mail, email and phone calls from customers and producers to generate new business.
- Analyzed client needs to identify coverage solutions and produced policies and quotes.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Inspected and maintained equipment to keep items in top working condition.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Reported issues to property manager so effective resolutions could be put into place.
- Replaced worn or broken parts on machines and equipment.
- Utilized a variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Exceeded monthly sales targets and quotas consistently.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Counter Salesperson
NAPA Auto Parts - Genuine Parts
Dillwyn, Virginia, United States
04.2020 - 08.2020
- Welcomed customers and offered immediate assistance in line with business policies.
- Maintained clean, organized counter space to enhance customer shopping experience.
- Restocked, rotated and visually merchandised products for maximum sales.
- Finalized sales by completing payments and required paperwork.
- Answered telephone calls to provide information and promote products, increasing customer engagement.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customers to identify needs and recommend suitable products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
Store Manager/Outside Sales Representative
Fisher Auto Parts
Dillwyn, Virginia, United States
02.2008 - 04.2020
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established time frames.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Diagnosed and repaired complex mechanical and electrical systems.
- Inspected and maintained equipment to keep items in top working condition.
- Outside Sales to visit customers needs.
- Supported outside sales representatives during the closing stages of larger deals enabling a smoother transition for customers.
- Worked closely with outside sales representatives to coordinate joint selling efforts for larger account opportunities.
- Increased customer satisfaction by providing timely and efficient route sales services.
- Produced sales reports to monitor sales growth, aging and accounts receivable.
- Exceeded sales goals through exceptional customer service and product knowledge.
- Improved sales performance by offering promotional items and upselling additional products to customers.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Exceeded monthly sales targets and quotas consistently.
Store Manage/ Outside Sides Representative
Carquest Auto Parts
Fredericksburg, VA
06.1998 - 02.2008
- Implemented sales strategies to improve revenue growth and customer retention initiatives.
- Analyzed sales data to identify trends, driving strategic decisions for stock replenishment.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily store operations, ensuring optimal inventory management and customer service excellence.
- Trained and mentored staff, enhancing team performance and promoting a culture of accountability.
- Supervised guests at front counter, answering questions regarding products.
- Improved efficiency and accuracy of inventory management by implementing a new stock control system.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Improved store layout for better customer flow and product visibility, leading to an increase in average purchase size.
- Negotiated contracts and pricing agreements to maximize profitability while ensuring customer satisfaction.
- Established new accounts through cold calling and personal visits to potential customers.
- Followed up with customers after completing sales to assess satisfaction and resolve technical or service concerns.
- Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Set and achieved company defined sales goals.
Education
High School Diploma - work course, business course
Stafford Senior High School
Stafford, Virginia, United States01-1988
Skills
- Operations Management
- Commercial services
- Inventory management
- Relationship building
- Customer service
- Sales Management
- Negotiation Skills
- Revenue Growth
- Customer/Client Research
- Sales
- Problem Solving Skills
- Test Equipment
- Business Growth
- Customer Relations
- Property Management
- Exceeded Sales Goal
- Team Player
- Consumer Promotions
- Productivity Management
- Meet Sales Quota
- Sales Closing Skills
- Corporate Compliance
- Telephone Skills
- Organizational Skills
- Promotional Programs
- Product Merchandising
- Establish Priorities
- Performance Management
- Multitasking
- Record Keeping
- Operational Strategy
- Performance Analysis
- Budget Management
- Develop and Maintain Customers
- People Management
- Resolve Customer Issues
- Cost Control
- Field Sales
Certification
- EPA Section 608 Technician Certification
- Refrigerant
WORK AUTHORIZATION
- I am authorized to work in the following countries:
- United States
Timeline
Commercial Manager
AutoZone
09.2020 - Current
Counter Salesperson
NAPA Auto Parts - Genuine Parts
04.2020 - 08.2020
Store Manager/Outside Sales Representative
Fisher Auto Parts
02.2008 - 04.2020
Store Manage/ Outside Sides Representative
Carquest Auto Parts
06.1998 - 02.2008
High School Diploma - work course, business course
Stafford Senior High School