Tony Mele
North Aurora,Illinois
Summary
Offering excellent communication skills and genuine interest in client satisfaction, eager to learn and grow in dynamic environment. Bring foundational understanding of account management principles, coupled with ability to quickly learn and adapt to new systems and software.
Overview
2
2
years of professional experience
Work History
Commercial Lines Account Coordinator
AssuredPartners
07.2024 - Current
- Provide comprehensive support to two Account Managers in servicing middle-market book of business
- Process and manage incoming and outgoing policy endorsements
- Order, review and approve Motor Vehicle Reports (MVRs) for drivers and lease back agreements
- Prepare and distribute Experience Modification Rate (EMR) verification letters
- Request and compile loss run reports, including drafting loss run request letters
- Utilize online rating systems to quote and market Workers' Compensation policies
- Assist clients with premium audit processes, including ordering audit worksheets, drafting dispute letters, and processing Workers' Compensation and General Liability audits
- Manage policy cancellations, reinstatements, and billing correspondence to resolve client issues effectively
- Facilitate the completion of contractors' credit forms, work with the NCCI, and review processed documentation for accuracy
Crew Member
Mizzou Events & Reservations
09.2022 - Current
- Part of a team of 25 people where we coordinate setting up different events going on throughout the university
- Work as a team to flip rooms into different floor plans in an efficient manner
- Use communication and time management skills to complete room setups in time for events
- Use customer service skills by responding to customer needs and special requests
Plant Operations Intern
Ozinga Ready Mix Concrete
06.2023 - 08.2023
- Assisted Operations Manager with daily duties such as monitoring inventory, assisting with driver management, assisting dispatch and order takers with incoming orders and truck utilization
- Constructed cylinder molds for concrete strength testing, assisted quality control techs with testing of concrete
- Communicated with drivers and customers regarding scheduling and delivering of material
Education
Bachelor of Science - Business Management
University of Missouri
Columbia, MO05-2024
Skills
- Customer service
- Account management
- Effective Communication
- Troubleshooting and problem resolution
- Attention to Detail
Timeline
Commercial Lines Account Coordinator
AssuredPartners
07.2024 - Current
Plant Operations Intern
Ozinga Ready Mix Concrete
06.2023 - 08.2023
Crew Member
Mizzou Events & Reservations
09.2022 - Current
Bachelor of Science - Business Management
University of Missouri
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