MADELYN WILLARD
Pittsburgh,PA
Summary
Dedicated and organized student currently pursuing a Bachelor's degree in Paralegal Studies at Liberty University, with an Associate's degree in Criminal Justice and a 4.0 GPA. Proven success in fast-paced work environments with a strong background in customer service, communication, and multitasking. Eager to begin a career and contribute to a team through reliability, professionalism, and a commitment to ethical support.
Overview
7
7
years of professional experience
Work History
Customer Relations Coordinator
American Eagle Outfitters, Inc
Pittsburgh, PA
09.2025 - Current
- Assisted customers with inquiries and product information, enhancing overall satisfaction.
- Coordinated communication between departments to streamline order processing and resolve issues.
- Managed customer feedback collection, contributing to service improvement initiatives.
- Supported promotional campaigns by providing product knowledge and maintaining displays.
- Handled returns and exchanges efficiently, ensuring compliance with company policies.
- Maintained accurate records of all client interactions, facilitating effective tracking and resolution of issues.
Associate
Walmart
Tarentum, Pa
07.2025 - Current
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Implemented efficient merchandising strategies that improved product visibility and sales performance.
- Collaborated with team members to optimize store layout, increasing customer flow and engagement.
- Developed staff schedules to ensure adequate coverage during peak hours, improving customer satisfaction ratings.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Associate
Aldi
Verona, Pennsylvania
09.2023 - 07.2025
- Provide exceptional customer service to 200-500 customers per shift.
- Warmly welcome 500-1000 costumers per shift into store and offer advice on products and help with finding merchandise.
- Regularly ensured all shelves and displays were properly stocked in a neat and orderly fashion.
- Use ESL systems to survey and maintain the proper labeling of over 3,000 items of inventory throughout the store.
- Efficiently process both cash and card payments, handling transactions totaling $3,000 to $5,000 per shift.
Associate
Sheetz
Pittsburgh, PA
04.2022 - 09.2023
- Adhered to stringent safety and hygiene protocols in food preparation and handling, prioritizing the creation of a secure environment for both customers and colleagues.
- Exhibited adaptability by seamlessly transitioning between diverse roles within the store, encompassing cashier duties, food service responsibilities, and inventory management, as dictated by operational requirements.
- Demonstrated unwavering work ethic and reliability through the consistent fulfillment of scheduling requirements and diligent execution of assigned responsibilities.
- Engaged in collaborative efforts with team members to proficiently accomplish daily tasks and responsibilities, thereby fostering a positive and cohesive work atmosphere.
- Operated cash registers with precision, ensuring accurate processing of transactions and proficient handling of both cash and card payments.
Waitress
The Golden Goblet
Monroeville, PA
06.2022 - 07.2023
- Thrived in a dynamic and fast-paced environment, adeptly managing multiple priorities and quickly adapting to new procedures.
- Ensured guest satisfaction by checking in with patrons upon delivery of food items, addressing any concerns, and offering additional assistance as needed.
- Exemplified genuine hospitality by warmly greeting customers upon their arrival and maintaining a positive demeanor throughout their dining experience.
- Demonstrated outstanding communication and teamwork skills, collaborating effectively with colleagues and remaining flexible to accommodate varying customer preferences and requests.
Sales Associate
Marshalls
Pittsburgh, PA
09.2019 - 03.2020
- Delivered exemplary customer service by providing assistance to shoppers with product inquiries, locating merchandise, and offering insightful recommendations.
- Fostered collaborative efforts with team members to attain sales targets and elevate overall store performance.
- Managed customer returns and exchanges with a dedicated focus on issue resolution and ensuring optimal customer satisfaction.
- Participated in continuous training initiatives to remain current on product knowledge, sales techniques, and adherence to store policies.
Education
Bachelor of Science - Paralegal Studies
Liberty University
Lynchburg, VA12-2026
Associate of Science - Criminal Justice
Community College of Allegheny County
Pittsburgh, PA04-2024
No Degree - Criminal Justice
Waynesburg University
Waynesburg, PASkills
- Legal research
- Client communication
- Case management
- Document drafting
- Document preparation
- Case summaries
- Litigation support
- Database research
- Legal analysis
- Bluebook Citation
Timeline
Customer Relations Coordinator
American Eagle Outfitters, Inc
09.2025 - Current
Associate
Walmart
07.2025 - Current
Associate
Aldi
09.2023 - 07.2025
Waitress
The Golden Goblet
06.2022 - 07.2023
Associate
Sheetz
04.2022 - 09.2023
Sales Associate
Marshalls
09.2019 - 03.2020
Associate of Science - Criminal Justice
Community College of Allegheny County
No Degree - Criminal Justice
Waynesburg University
Bachelor of Science - Paralegal Studies
Liberty University